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Managed Services

Providing the best IT Support and IT Management in the Ottawa Area.

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Reducing your hardware costs while improving stability, security, and availability.

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97%

Customer Satisfaction from Last 100 Surveys

98.57%

Average Satisfaction over ALL Tickets since Jan 2015

0.25h = 15mins, 0.50h = 30mins, 0.75h = 45mins

Average Time in mins to Resolve an Issue across ALL Clients

Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).

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Most Used Words in the Last 90 Days:

We at Christian Counselling Ottawa have been using NeoLore Networks Inc. services since the summer of 2017. The company has provided outstanding service, advice, and general support. They understand our needs, and with their help, we have upgraded our networks, significantly bolstered our firewall, improved the security of our off-site backups, and implemented phase one of a general upgrade for our owned computers. On top of that, they are very good at translating "techie talk" to make our tech needs, and their recommendations for filling those needs, understandable to all.

L.J. Colwell – Executive Director – Christian Counselling Ottawa

Thank you Neolore for Solo!!! And popcorn and drink. MTFBWYA!

Christina Hetu

They have been our tech support for a few years now and are always ready to help the old guy remember how to do stuff!

John Rapp, Executive Director – Dovercourt Recreation