+

We'd love to work with you!

By answering these 7 questions, we can find out if we're a match

Managed Services

Providing the best IT Support and IT Management in the Ottawa Area.

tell me more

Cloud Services

Reducing your hardware costs while improving stability, security, and availability.

Tell Me More

Are We Compatible?

Are we a good FIT for each other? Take the quiz to find out how good of a FIT we are!

Let's Find Out!

Immediate, Effective IT Support… Guaranteed.

97%

Customer Satisfaction from Last 100 Surveys

98.57%

Average Satisfaction over ALL Tickets since Jan 2015

0.25h = 15mins, 0.50h = 30mins, 0.75h = 45mins

Average Time in mins to Resolve an Issue across ALL Clients

Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).

.

Most Used Words in the Last 90 Days:

We have been using NeoLore continuously for over 17 years. NeoLore provides us with real-time backup/duplication of our data and systems as well as keeping our software current and functional. NeoLore also sources all of our hardware needs as required. I’m especially pleased with the proactive, timely, and very cost-effective advice and service that NeoLore provides. Jim, Amy, and the rest of the team at NeoLore are very good communicators, and we are always kept "in the loop" as to the status of any projects they are working on for us. You're the best NeoLore!

Garth Steele, FCPA, FCA, President – Welch Fund Administration Services Inc.

We first engaged NeoLore several years ago to resolve repeated email server reliability problems. After review, they proposed how to resolve. That action plan worked and continues to work many years later. Since that time, they have done the same type of solution pre-planning for new data back-up systems, firewalls, infrastructure upgrades, and server upgrades. Support continues to be prompt, consistent, and positive.

Ian Smith, President – Interactive Audio Visual, Inc.

During this COVID-19 crisis, Neolore has consistently delivered its industry-leading service levels. Bravo to the leadership and hardworking staff!

Suzanne McCracken – Concentric Associates International Inc