+

We'd love to work with you!

By answering these 7 questions, we can find out if we're a match

Managed Services

Providing the best IT Support and IT Management in the Ottawa Area.

tell me more

Cloud Services

Reducing your hardware costs while improving stability, security, and availability.

Tell Me More

Are We Compatible?

Are we a good FIT for each other? Take the quiz to find out how good of a FIT we are!

Let's Find Out!

Immediate, Effective IT Support… Guaranteed.

97%

Customer Satisfaction from Last 100 Surveys

98.57%

Average Satisfaction over ALL Tickets since Jan 2015

0.25h = 15mins, 0.50h = 30mins, 0.75h = 45mins

Average Time in mins to Resolve an Issue across ALL Clients

Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).

.

Most Used Words in the Last 90 Days:

The IT that is pro-active manages more and can avoid problems since he is planning and analyzing. The IT that is break-fix is only fixing the issues as they come and this is more expensive since you can have more downtime and lose data, this is not good….We love the pro-active IT!

Pauline Lavictoire, Controller, Michanie Construction Inc.

TK Insurance has been a client since the spring of 2014. I have had the privilege of working closely with all the NeoLore staff and they are always courteous and professional. I can confirm that NeoLore are proactive in taking care of our IT needs; not waiting for us to have a problem. We find the NeoTips and the NeoLore Newsletter very informative and many times we have found a valuable tidbit for our device’s security. I also have attended seminars hosted at the NeoLore office, which were very beneficial and very helpful with our Disaster Planning and other issues we might face in the IT world.

Milan Topolovec, CEO – TK Insurance

I have been a long-time customer of NeoLore Networks, and won't be going anywhere else for my IT needs. NeoLore Networks has consistently been a great provider of excellent IT professionals, that meet every one of my company's IT requirements. I would highly recommend NeoLore Networks!

Leah Brand – COMTEST