Archdiocese of Ottawa-Cornwall
“The Importance of Establishing an Exemplary Reputation for Client Service”
“The Importance of Establishing an Exemplary Reputation for Client Service”
The Archdiocese of Ottawa–Cornwall is a Catholic archdiocese that contains 132 parishes in the Ottawa-Cornwall region. The archdiocese covers eastern Ontario, from the Quebec border to the east and north, while stretching to Ingleside and Stittsville to the west, with a Catholic population of 454,515 served by 144 diocesan priests, 105 priests, 12 Brothers and 467 Sisters who are members of institutes of consecrated life, 94 permanent deacons and 12 lay pastoral assistants.
The IT group at the archdiocese handles an extensive range of responsibilities. “I work out of the Diocesan Centre in Ottawa, which is our headquarters,” says Jérémy Lamarche, Manager of Information and Office Technology at the archdiocese. “We provide IT support to key business groups like HR, finance, and communications, as well as to all parishes and departments across the Archdiocese. Our work supports hundreds of parish volunteers, empowering them with the tools and skills needed to serve their communities more effectively. This mission-driven approach makes our role both varied and rewarding, as we help extend the reach of each parish’s ministry through technology.”
The Role of Technology
The Church and technology are tightly linked in the modern era, with technology establishing a fundamental role in how parishes operate and communicate with parishioners. The Church–technology partnership has a large capacity to improve outreach and administrative efficiency.
Parish operations now include many technologies, such as social media, websites, smartphone apps, online streaming services, and administrative software. These tools help parishes remain relevant and connected in a constantly changing world.
Given the rising importance of IT, the archdiocese contracted an outside, full-service firm to help manage equipment and resources. “When we first partnered with them, they were a smaller team of about twelve people, and provided a very personal touch,” Jérémy explains. “As they rapidly grew, their structure naturally changed to meet new demands. With our mission-critical IT needs at the Diocesan Centre, we recognized the importance of finding a provider that could offer dedicated, specialized support aligned with our evolving needs. This led us to explore options that would best support our unique environment.”
The Importance of Managed IT Services
It’s predicted that roughly 60% of organizations of all sizes will rely on managed IT by the year 2025. Managed IT offers a proactive approach, with expertise on demand, business continuity planning, enhanced cybersecurity, and up-to-date technology. The archdiocese began searching for a company that could accommodate a wide range of IT challenges. “As our needs expanded, we found it necessary to seek additional support beyond our existing IT resources,” says Jérémy. “This shift allowed us to explore solutions that could fully meet our growing and varied demands.”
Choosing NeoLore: “Trust and Security”
The first time that Jérémy heard of NeoLore Networks was through the company’s marketing campaigns. “NeoLore’s creativity and engagement immediately captured our attention,” says Jérémy Lamarche, Manager of Information and Office Technology at the archdiocese. “After conducting thorough due diligence, we were impressed by their approach and responsiveness. One of the most significant benefits we’ve experienced is the assurance that, whenever we call, a real person answers. In today’s world, that level of accessibility is rare. Throughout the RFP process, I called our applicants at various times of day, and NeoLore consistently provided prompt, live support. This commitment to responsiveness fosters a genuine sense of trust and reliability, as each call is promptly directed to someone with the expertise to help.”
“When NeoLore took on our fully managed IT contract, they assumed responsibility for multiple administrative locations, essential to supporting our parishes. This includes the Diocesan Centre, our regional office in Cornwall, several cemeteries, the Archbishop’s downtown residence, and Notre Dame Basilica. With our transition from the Diocese of Ottawa and the Diocese of Cornwall to the Archdiocese of Ottawa-Cornwall in 2020, it was critical to ensure seamless IT support across these diverse sites. NeoLore’s comprehensive approach has been instrumental in meeting the needs of each location under the new Archdiocese structure.”
“NeoLore is an outstanding choice. Their expertise and personal approach set them apart, and I would absolutely recommend them without hesitation.”
NeoLore Networks’ continuing success is founded on a firm commitment to exemplary service—and the firm enjoys a sterling reputation as a leading managed service provider (MSP).
NeoLore offers the many proven benefits of engaging a MSP, including network support, helpdesk services, cybersecurity solutions, IT outsourcing options, software and hardware management, and data backup and disaster recovery.
“For anyone seeking an IT provider that is both highly knowledgeable and genuinely trustworthy,” Jérémy concludes, “NeoLore is an outstanding choice. Their expertise and personal approach set them apart, and I would absolutely recommend them without hesitation.”