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Managed Services

Providing the best IT Support and IT Management in the Ottawa Area.

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Cloud Services

Reducing your hardware costs while improving stability, security, and availability.

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Immediate, Effective IT Support… Guaranteed.

100%

Customer Satisfaction from Last 100 Surveys

98.57%

Average Satisfaction over ALL Tickets since Jan 2015

0.25h = 15mins, 0.50h = 30mins, 0.75h = 45mins

Average Time in mins to Resolve an Issue across ALL Clients

Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).

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Most Used Words in the Last 90 Days:

I have been a long-time customer of NeoLore Networks, and won't be going anywhere else for my IT needs. NeoLore Networks has consistently been a great provider of excellent IT professionals, that meet every one of my company's IT requirements. I would highly recommend NeoLore Networks!

Leah Brand – COMTEST

I am a client of NeoLore for one year now, and THEY ARE FANTASTIC. I own a medical clinic with complex imaging technology and multiple review stations. NeoLore tirelessly reviewed and improved my network until everything worked flawlessly. They are professional, knowledgeable, and respond in timely manners. Their technicians are skilled and patient. I highly recommend NeoLore as your IT company.

Dr. Josée Martineau – I See Optometry

NeoLore Networks throughout the pandemic as always been there to help our staff and continued to offer the same service standards we're accustomed to. As always, they've been fast and efficient in solving most of our IT issues. This has been especially important has our staff moved from working on location to remotely.

Benoit Lalonde – Andrew Fleck