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99%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
They care about their customers. Really appreciative of our movie night, what a nice treat! Thanks Neolore!!!
Julie Hetu
During this COVID-19 crisis, Neolore has consistently delivered its industry-leading service levels. Bravo to the leadership and hardworking staff!
Suzanne McCracken – Concentric Associates International Inc
NeoLore’s experts are both professional and personable. From the reception desk to the technicians, all are skilled at making one feel comfortable and confident that a request will be handled in a timely manner; and with effective communication from start to finish.
Julia Vaillancourt – Manager, Client Experience – SELECTCOM INC.