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Managed Services

Providing the best IT Support and IT Management in the Ottawa Area.

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Cloud Services

Reducing your hardware costs while improving stability, security, and availability.

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Immediate, Effective IT Support… Guaranteed.

99%

Customer Satisfaction from Last 100 Surveys

98.57%

Average Satisfaction over ALL Tickets since Jan 2015

0.25h = 15mins, 0.50h = 30mins, 0.75h = 45mins

Average Time in mins to Resolve an Issue across ALL Clients

Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).

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Most Used Words in the Last 90 Days:

Your organization and staff have played a critical role in the deployment of our staff into a teleworking role. Requests have been handled in a very timely fashion, critical items have been expedited and the end result is always completed to everyone’s satisfaction. Communications are continuous and relevant.

Dale Visneskie – President / CEO – ICPS

Amy has been a tremendous help to me on many occasions; her support and assistance is invaluable. Thanks!

Alexandria Davis, Director, Client Experience – SelectCom Inc.

Put simply, I don’t worry about anything IT related and I focus on growing my business. I’ve trusted Neolore with our IT for many years, and they have delivered on their commitments.

Marc G., General Manager, Sofa World