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Customer Satisfaction from Last 100 Surveys
Average Satisfaction over ALL Tickets since Jan 2015
Avg Time in mins to Resolve an Issue across ALL Clients
Average First-Time Fix Rate
Most Used Words in the Last 90 Days:
Hospice Care Ottawa has trusted the reliable, prompt, and professional IT support provided by NeoLore Networks for the past five years. They transitioned our recently integrated organization from two small and entirely separate systems to a unified network which has seen further, and equally well managed, expansion over the years. Understanding that we are a not-for-profit charitable organization, they have continuously provided innovative and resourceful options to ensure our systems are up-to-date, secure, and operating efficiently. Furthermore, their technicians are a pleasure to work with as they consistently provide courteous, friendly, and patient assistance, regardless of how small or large the issue may be.
Rhiannon Dufay, Project Coordinator – Hospice Care Ottawa
Timely service. They take the initiative. Great group of professionals to work with. Customer service oriented.
Silvana Waddington – CropLife
We first engaged NeoLore several years ago to resolve repeated email server reliability problems. After review, they proposed how to resolve. That action plan worked and continues to work many years later. Since that time, they have done the same type of solution pre-planning for new data back-up systems, firewalls, infrastructure upgrades, and server upgrades. Support continues to be prompt, consistent, and positive.
Ian Smith, President – Interactive Audio Visual, Inc.