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Managed Services

Providing the best IT Support and IT Management in the Ottawa Area.

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Cloud Services

Reducing your hardware costs while improving stability, security, and availability.

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96%

Customer Satisfaction from Last 100 Surveys

98.51%

Average Satisfaction over ALL Tickets since Jan 2015

0.25h = 15mins, 0.50h = 30mins, 0.75h = 45mins

Average Time in mins to Resolve an Issue across ALL Clients

Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).

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Most Used Words in the Last 90 Days:

 

Timely service. They take the initiative. Great group of professionals to work with. Customer service oriented.

Silvana Waddington – CropLife

They care about their customers. Really appreciative of our movie night, what a nice treat! Thanks Neolore!!!

Julie Hetu

Thank you Neolore for Solo!!! And popcorn and drink. MTFBWYA!

Christina Hetu