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Managed Services

Providing the best IT Support and IT Management in the Ottawa Area.

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Reducing your hardware costs while improving stability, security, and availability.

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99%

Customer Satisfaction from Last 100 Surveys

98.35%

Average Satisfaction over ALL Tickets since Jan 2015

1.32 hours

Avg Time in mins to Resolve an Issue across ALL Clients

97.22%

Average First-Time Fix Rate

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Most Used Words in the Last 90 Days:

 

We at Christian Counselling Ottawa have been using NeoLore Networks Inc. services since the summer of 2017. The company has provided outstanding service, advice, and general support. They understand our needs, and with their help, we have upgraded our networks, significantly bolstered our firewall, improved the security of our off-site backups, and implemented phase one of a general upgrade for our owned computers. On top of that, they are very good at translating "techie talk" to make our tech needs, and their recommendations for filling those needs, understandable to all.

L.J. Colwell – Executive Director – Christian Counselling Ottawa

We first engaged NeoLore several years ago to resolve repeated email server reliability problems. After review, they proposed how to resolve. That action plan worked and continues to work many years later. Since that time, they have done the same type of solution pre-planning for new data back-up systems, firewalls, infrastructure upgrades, and server upgrades. Support continues to be prompt, consistent, and positive.

Ian Smith, President – Interactive Audio Visual, Inc.

TK Insurance has been a client since the spring of 2014. I have had the privilege of working closely with all the NeoLore staff and they are always courteous and professional. I can confirm that NeoLore are proactive in taking care of our IT needs; not waiting for us to have a problem. We find the NeoTips and the NeoLore Newsletter very informative and many times we have found a valuable tidbit for our device’s security. I also have attended seminars hosted at the NeoLore office, which were very beneficial and very helpful with our Disaster Planning and other issues we might face in the IT world.

Milan Topolovec, CEO – TK Insurance