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99%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
NeoLore Networks gets things done! They've hit the ground running by fixing some critical issues our previous IT service provider couldn't figure out right from the start. During onboarding they've quickly installed all their tools on all our computers and started to provide our staff with fast and efficient IT support from day one. Their Ottawa-based staff is knowledgeable, proactive and are able to find solutions to our IT challenges quickly so that our staff's work isn't interrupted for too long.
Benoit Lalonde – Andrew Fleck Children’s Services
Hospice Care Ottawa has trusted the reliable, prompt, and professional IT support provided by NeoLore Networks for the past five years. They transitioned our recently integrated organization from two small and entirely separate systems to a unified network which has seen further, and equally well managed, expansion over the years. Understanding that we are a not-for-profit charitable organization, they have continuously provided innovative and resourceful options to ensure our systems are up-to-date, secure, and operating efficiently. Furthermore, their technicians are a pleasure to work with as they consistently provide courteous, friendly, and patient assistance, regardless of how small or large the issue may be.
Rhiannon Dufay, Project Coordinator – Hospice Care Ottawa
They care about their customers. Really appreciative of our movie night, what a nice treat! Thanks Neolore!!!
Julie Hetu