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99%
Customer Satisfaction from Last 100 Surveys
98.4%
Average Satisfaction over ALL Tickets since Jan 2015
.97 hours
Avg Time in mins to Resolve an Issue across ALL Clients
97.79%
Average First-Time Fix Rate
.
Most Used Words in the Last 90 Days:
TK Insurance has been a client since the spring of 2014. I have had the privilege of working closely with all the NeoLore staff and they are always courteous and professional. I can confirm that NeoLore are proactive in taking care of our IT needs; not waiting for us to have a problem. We find the NeoTips and the NeoLore Newsletter very informative and many times we have found a valuable tidbit for our device’s security. I also have attended seminars hosted at the NeoLore office, which were very beneficial and very helpful with our Disaster Planning and other issues we might face in the IT world.
Milan Topolovec, CEO – TK Insurance
They have been our tech support for a few years now and are always ready to help the old guy remember how to do stuff!
John Rapp, Executive Director – Dovercourt Recreation
Amy has been a tremendous help to me on many occasions; her support and assistance is invaluable. Thanks!
Alexandria Davis, Director, Client Experience – SelectCom Inc.
