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98%
Customer Satisfaction from Last 100 Surveys
98.4%
Average Satisfaction over ALL Tickets since Jan 2015
.38 hours
Avg Time in mins to Resolve an Issue across ALL Clients
97.80%
Average First-Time Fix Rate
.
Most Used Words in the Last 90 Days:
Great customer service, always provides our company with a great experience.
Pierce Labarre
NeoLore is always ready and willing to work with staff to take care of their technological needs. The helpdesk provides timely and expert assistance in software, hardware, and information security that is extremely valuable to the efficient operations of our association. NeoLore also provides the association’s IT executives with industry best practices to make informed strategic IT decisions.
Bob Albert Director, IT Systems – Canadian Home Builders’ Association
Amy has been a tremendous help to me on many occasions; her support and assistance is invaluable. Thanks!
Alexandria Davis, Director, Client Experience – SelectCom Inc.
