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Reducing your hardware costs while improving stability, security, and availability.
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99%
Customer Satisfaction from Last 100 Surveys
98.57%
Average Satisfaction over ALL Tickets since Jan 2015
0.25h = 15mins, 0.50h = 30mins, 0.75h = 45mins
Average Time in mins to Resolve an Issue across ALL Clients
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
Prior to signing on with NeoLore, the company relied on a patchwork of outdated systems and processes, along with a small contingent of users, to maintain a very complex engineering–centric operating environment. Since signing on with NeoLore, and with their full support, we have effectively replaced every piece of legacy hardware with a state-of-the-art virtual environment that leverages both cloud and in-house solutions. I would not hesitate in recommending NeoLore to any organization looking for cost effective systems and solutions support.
Paul Vaillant, CIO, Proslide Technology Inc.
Very knowledgeable staff. Always friendly and very helpful with any issues that come up in our office. Very satisfied customers!!
Mary Graziadei – Pryor & Associates
Put simply, I don’t worry about anything IT related and I focus on growing my business. I’ve trusted Neolore with our IT for many years, and they have delivered on their commitments.
Marc G., General Manager, Sofa World
