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Perfect IT, Tailored to Fit.

Managed Services

Providing the best IT Support and IT Management in the Ottawa Area.

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Cloud Services

Reducing your hardware costs while improving stability, security, and availability.

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100%

Customer Satisfaction from Last 100 Surveys

98.57%

Average Satisfaction over ALL Tickets since Jan 2015

0.25h = 15mins, 0.50h = 30mins, 0.75h = 45mins

Average Time in mins to Resolve an Issue across ALL Clients

Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).

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Most Used Words in the Last 90 Days:

I just wanted to reach out and thank you and your team for assisting us in this time of turmoil with a smooth support in transitioning our workflow from office to home environments. The reports back from my employees is very positive. I'm quite thankful that we made the decision to outsource some of our IT needs to your organization.

John H Gutri OLS – President – Fairhall Moffatt & Woodland Limited

Put simply, I don’t worry about anything IT related and I focus on growing my business. I’ve trusted Neolore with our IT for many years, and they have delivered on their commitments.

Marc G., General Manager, Sofa World

Thank you Neolore for Solo!!! And popcorn and drink. MTFBWYA!

Christina Hetu