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99%
Customer Satisfaction from Last 100 Surveys
98.51%
Average Satisfaction over ALL Tickets since Jan 2015
0.25h = 15mins, 0.50h = 30mins, 0.75h = 45mins
Average Time in mins to Resolve an Issue across ALL Clients
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
I have been a long-time customer of NeoLore Networks, and won't be going anywhere else for my IT needs. NeoLore Networks has consistently been a great provider of excellent IT professionals, that meet every one of my company's IT requirements. I would highly recommend NeoLore Networks!
Leah Brand – COMTEST
I just wanted to reach out and thank you and your team for assisting us in this time of turmoil with a smooth support in transitioning our workflow from office to home environments. The reports back from my employees is very positive. I'm quite thankful that we made the decision to outsource some of our IT needs to your organization.
John H Gutri OLS – President – Fairhall Moffatt & Woodland Limited
NeoLore’s experts are both professional and personable. From the reception desk to the technicians, all are skilled at making one feel comfortable and confident that a request will be handled in a timely manner; and with effective communication from start to finish.
Julia Vaillancourt – Manager, Client Experience – SELECTCOM INC.
