Immediate, Effective IT Support… Guaranteed.
Customer Satisfaction from Last 100 Surveys
Average Satisfaction over ALL Tickets since Jan 2015
0.25h = 15mins, 0.50h = 30mins, 0.75h = 45mins
Average Time in mins to Resolve an Issue across ALL Clients
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
Most Used Words in the Last 90 Days:
Today is the very reason why we are on TS. Every day that goes by relatively easy is payback on our investment.
Jean-Francois Champagne – President – CAE
Prior to signing on with NeoLore, the company relied on a patchwork of outdated systems and processes, along with a small contingent of users, to maintain a very complex engineering–centric operating environment. Since signing on with NeoLore, and with their full support, we have effectively replaced every piece of legacy hardware with a state-of-the-art virtual environment that leverages both cloud and in-house solutions. I would not hesitate in recommending NeoLore to any organization looking for cost effective systems and solutions support.
Paul Vaillant, CIO, Proslide Technology Inc.
NeoLore has been a great partner in ensuring availability of IT services. Thanks to their efforts our staff have been able to seamlessly transition to working from home.
Jason Moodie – CHBA