Cyber Security
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99%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
I contacted NeoLore first thing in the morning while travelling, as I couldn’t sign in through my remote access. They got a technician on the line right away, who fixed the problem in about 3 minutes. It was great service.
Andrew Horsfield – Lord Elgin Hotel
They care about their customers. Really appreciative of our movie night, what a nice treat! Thanks Neolore!!!
Julie Hetu
NeoLore has been a great partner in ensuring availability of IT services. Thanks to their efforts our staff have been able to seamlessly transition to working from home.
Jason Moodie – CHBA