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Network Support Services in Ottawa

Your computer network is your productivity backbone. Keep it strong with Ottawa’s leading IT network support services.


Businesses Who Trust Us

Stop Losing Time To Network Issues & Outages

It can be tough to manage network systems when they get huge. Get help from specialists and keep IT under control.

Why choose NeoLore for computer network support?

  • Get comprehensive support across your entire network no matter how big or how small
  • Reduce the risk of downtime with network support specialists monitoring it 24/7
  • Resolve most network issues with 15-25 minutes after you call support with advanced network monitoring
  • Stay in control of your own business network, even while we manage it
  • Trust a team of over 40 staff members to provide professional services and technical support

Request a Quote for Network Services in Ottawa


Here’s What Our Clients Are Saying

Neolore Networks

IT Network Support in Ottawa

2781 Lancaster Rd.
Ottawa, ON
K1B 1A7

Request a Quote: (833) 828-4988

NeoLore’s Network Services

Don’t Let Your Network Be a Hiding Place

Cybercriminals don’t just use business networks to steal data. They also use them to lay low and infiltrate other systems connected to the network. Don’t let your network become one of these “safe havens.”

Instead, trust NeoLore’s network security specialists to stamp out lingering threats. We’ll keep our eyes on your network at all hours and run regular scans to make sure nothing suspicious is hiding.

Enhance Your Network’s Reliability

Network disruptions aren’t always the result of a breach. Sometimes, your business is just growing faster than your network can keep up. That doesn’t mean you need to slow down, it means you need help enhancing your infrastructure.

The team at NeoLore will happily provide onsite support service whenever it’s necessary. While we’re there, we can take a peek at your network setup, assess if it’s a problem, and recommend solutions.

Preserve Your Data’s Integrity No Matter What Happens

Preventative measures are important, but you also need to be ready for anything. Hackers are only one of many ways your network could be compromised. Accidents, server meltdowns, or technical glitches can all cause problems.

When you let NeoLore back up your data, you won’t have to worry about losing it during an unexpected event. We can also work with your team to establish a solid recovery plan so you can get affected systems back in shape fast.

Get The Same Great Support For Your Cloud Network

No matter where your network lives, it needs proper management and maintenance. Cloud and online networks have slightly different needs than those that live in-house. You need to be ready to deal with them.

If you’re not, NeoLore is. Our network support technicians can manage internal, cloud-based, and hybrid networks. We can also provide digestible IT training so your staff is prepared to work with your cloud network’s quirks.

What Sets NeoLore Apart


Minute response times


Day contracts


Client satisfaction

Meet Our Computer Network Support Specialists

Our savvy human support technicians, and AI technician W.A.D.E, look forward to helping you.

Network Support Services in Ottawa

Spot Potential Issues Before They Become Bigger Problems

According to Ponemon Institute, just 1 minute of network downtime costs $9,000 on average. That means you need to do whatever you can to prevent even 1 single minute of downtime.

NeoLore can help you with that. We provide 24/7 remote network monitoring so we can detect potential problems before they grow into downtime.

Once we see something, we spring into action immediately and contain the issue before anyone on your staff even notices.

Network Services in Ottawa

Network Upgrades Made Easy

Upgrading a big network can be a big undertaking. There’s a lot of planning, strategizing, and management involved in completing the project in a timely manner.

NeoLore’s special projects team can help you with this task. We’ll take a look at what you have now and where you want to be instead.

From there, we’ll offer expert advice on how you can achieve your network goals within a reasonable amount of time and without breaking your budget.

IT Network Support in Ottawa

Leave No Vulnerability Unpatched

Network vulnerabilities often go unnoticed by everyone but the cybercriminals who could exploit them. Without the right training, uncovering them before they do can seem impossible.

NeoLore is here to help. Our network security team is well-versed in what a cybercriminal might look for.

We’ll use that knowledge to conduct through network scans so we can help you patch potential vulnerabilities before they get exploited.

Network Support FAQ

W.A.D.E stands for Weighted Algorithmic Diagnostic Entity. He’s an AI system who works alongside our human helpdesk technicians so you can get high-quality support faster.

W.A.D.E does more than simply acknowledge we got your ticket. He’s been trained on our past 5 years of support calls so he can suggest possible logical solutions to many common network problems.

To ensure every client gets the most bang for their buck, we provide custom service packages that only include what you need. As a result, prices can vary.

Factors that affect cost include:

  • Network size
  • Number of users
  • Complexity of your needs

Request a quote for a more exact estimate.

There are a lot of reasons why you may have a slow business network. Check for these problems:

  • Is an application taking up a lot of space?
  • Is it an issue with your internet service provider?
  • Are you using more bandwidth than your network has?

If none of that helps, you’re more than welcome to contact us so we can take a closer look.

Bandwidth refers to the maximum amount of data you can transfer over your network. It’s usually measured in bits per second.

When you exceed your maximum bandwidth, you end up with a situation similar to a traffic jam. Congestion slows down data transfers and it takes longer for information to reach its destination.

Before you jump to conclusions, verify that you are experiencing an outage. Try:

  1. Try a few devices to verify that it’s your network and not just one device
  2. Restart your router
  3. Verify that it’s your network and not your internet provider that’s gone down

If it’s an outage and you need help getting your network back up, NeoLore is happy to be of assistance.