Service Catalogue
Helpdesk Support Services
We want you to know that we’ve available to you any time. So, when you use our advanced Help Desk support services, our technical support is available to you 24/7. Our techs take a lot of pride in being able to provide you with personal Help Desk support that’s superior to other IT service companies.
What sets us apart from the others? We use what is known as Artificial Intelligence and W.A.D.E., which are standard English queries processed in just a few seconds. Using this Weighted Algorithmic Diagnostic Entity, our experienced team of technicians are able to troubleshoot any technical problem you throw at us.
How does our W.A.D.E. work?
AI is able to cross-reference every computer issue that we’ve come across in the last 5 years with a documented solution in just a few seconds! Using this really cool technology, we can make sure that you get fast service in a fraction of the time that it might take other IT support teams to identify the problem and come up with a solution.
As the 9th company in the Managed Service Provider (MSP) industry to implement this technology, we love being at the forefront in cutting edge Help Desk support and service for each of our clients.
Centralized Services
Quality support is one of the main goals we have as being your MSP provider. We want to make sure that you have all the service and support you need to run your business. And we’ve built that into our Service Agreement. We have a compete set of centralized services that give you all the support your business needs – this means that all your computers and servers are always updated with security and patches to keep your entire computer network safe and secure.
It’s these centralized services that are our personal guaranteed to you that your computer systems remain up and running at optimum performance. As best we can, with our skilled team of technicians, we make sure you don’t lose productivity from security risks or crashed computer systems.
Included in our service agreements are these centralized services:
- Updates and Security Patches
- Enterprise Grade Antivirus Protection
- Anti-Malware Protection
- Anti-Exploit Protection
- Anti-Ransomware
- Web Filtering Service
- Anti-Spam Protection
- Asset Management
- Warranty Notification
- Backup Monitoring (with automatic resolution of failed backups)
Network Administration
Your computer network is the backbone of your business productivity. Leave it us to make sure that your network is exceeding industry standards and has the best possible security solutions in place to ensure your critical and confidential data is secure. We keep all network documentation up to date, providing you with all documentation when you need it.
As your MSP, we keep you in the loop and give you the information you need to be in control so that you can make confident decisions about your network. With us, there’s complete transparency. We provide you with information on how your network is configured and connected, all the devices used, and make sure you have access to all usernames and passwords.
When it comes to your Network Administration, you’re in charge, but you can leave all the hard work to us.
Virtual CIO
Do you have questions and concerns about your business technology:
- Is technology taking up valuable office space?
- I’m concerned about network security – what can I do to minimize risk?
- I’m interested in implementing a more functional network system, but where do I start?
- Am I making the most efficient use of my technology?
Included in our service agreement is access to a Virtual Chief Information Officer, who can help you come up with cost-effective solutions to your IT problems and questions.
How does a vCIO work with your business?
We’ve implanted a simple SWOT analysis approach. What this means is that your vCIO will be available to evaluate all your business strengths, weaknesses, opportunities, and threats. Then based on evaluation results and your business goals, we’ll work with your vCIO to come up with both short term and long term strategies that we can help you phase in over a period of time that works for you.
We know the process works – when you work closely with a Virtual CIO, we can help you optimize your computing network and boost your business productivity.
Special Projects
For any project you have, we want to be your IT Partner. We can take what’s complicated and break it down for you. Working together we’ll come up with solutions that are on time and on budget.
Here are just some of the special projects we can help with:
- Implement new software on your business network.
- Move email and/or servers to a cloud-based platform.
- Update Microsoft Server 2008 software before Microsoft’s end-of-service date – January 2020.
- Implement and update your Backup Disaster Recovery Plan against ransomware attacks.
- Implement and update your Business Continuity Solution to avoid downtime when your Backup is compromised.
- Evaluate and update your office Wi-Fi.
Cloud Services
Hosted MS Exchange Email
We can help you come up with an email solution that 100% Canadian hosted. This means you won’t need to manage email on your own server. You’ll benefit from the simplicity and functionality that a hosted Microsoft Exchange server offers, such as greater business efficiency and email security. You’ll get instant access to your email from Android, Apple, and Windows computing devices.
What does a Hosted MS Exchange Email solution do for you?
- Provides Enterprise Grade Antivirus and AntiSpam on all mailboxes.
- Sends out a quarantined message list multiple times a day to retrieve good messages that may have been blocked.
- Provides full control of Whitelisting and Blacklisting domains for your mailbox or your entire company.
- Create a standardized corporate email signature for everyone in your company.
Hosted Servers
Let us help you with access to hosted servers, giving you flexible and scalable solutions within a private cloud environment. This infrastructure will only be accessible to you and your employees. We’ve ensured that our 100% Canadian hosted servers are built on top of industry leading virtualization technology. What this does is provide you with automatic failover, real-time high availability, and Disaster Recovery architecture that’s going to keep your data and business information safe. And security is what we’re all about.
These are some of the typical private cloud-hosted services we host for our clients:
- Domain Controllers
- File Servers
- Terminal Servers
- SQL Servers
- POS Server Systems
- Microsoft Dynamic Servers
- Mass Communication Servers
Contact us to find out how you can reduce your IT headaches by having NeoLore Networks Inc. host Your Servers in Your Cloud.
For more information on Private Clouds – Click here