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97%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
The IT that is pro-active manages more and can avoid problems since he is planning and analyzing. The IT that is break-fix is only fixing the issues as they come and this is more expensive since you can have more downtime and lose data, this is not good….We love the pro-active IT!
Pauline Lavictoire, Controller, Michanie Construction Inc.
Hospice Care Ottawa has trusted the reliable, prompt, and professional IT support provided by NeoLore Networks for the past five years. They transitioned our recently integrated organization from two small and entirely separate systems to a unified network which has seen further, and equally well managed, expansion over the years. Understanding that we are a not-for-profit charitable organization, they have continuously provided innovative and resourceful options to ensure our systems are up-to-date, secure, and operating efficiently. Furthermore, their technicians are a pleasure to work with as they consistently provide courteous, friendly, and patient assistance, regardless of how small or large the issue may be.
Rhiannon Dufay, Project Coordinator – Hospice Care Ottawa
Great team, friendly and lovely group.
Mountather Karbalaei