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100%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
Today is the very reason why we are on TS. Every day that goes by relatively easy is payback on our investment.
Jean-Francois Champagne – President – CAE
NeoLore’s experts are both professional and personable. From the reception desk to the technicians, all are skilled at making one feel comfortable and confident that a request will be handled in a timely manner; and with effective communication from start to finish.
Julia Vaillancourt – Manager, Client Experience – SELECTCOM INC.
Our association has been working with NeoLore Networks Inc. for many years. As a small, not-for-profit association, we are appreciative of the high-quality services that NeoLore provides at an affordable price point. Whether it is assistance with a day-to-day IT issue or working through a crisis management situation, the NeoLore team provides speedy and reliable service. If you are looking for a company to partner with to manage your IT needs, I suggest you reach out to NeoLore Networks.
Joanne Charlebois, CEO, Speech-Language & Audiology Canada