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99%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
I contacted NeoLore first thing in the morning while travelling, as I couldn’t sign in through my remote access. They got a technician on the line right away, who fixed the problem in about 3 minutes. It was great service.
Andrew Horsfield – Lord Elgin Hotel
NeoLore Networks gets things done! They've hit the ground running by fixing some critical issues our previous IT service provider couldn't figure out right from the start. During onboarding they've quickly installed all their tools on all our computers and started to provide our staff with fast and efficient IT support from day one. Their Ottawa-based staff is knowledgeable, proactive and are able to find solutions to our IT challenges quickly so that our staff's work isn't interrupted for too long.
Benoit Lalonde – Andrew Fleck Children’s Services
NeoLore consistently provides crucial IT services when our PCs fail or otherwise go on the fritz. They are very savvy about the ins and outs of PCs, and are always polite. I highly recommend NeoLore's services to any organization that requires top-of-the-line IT Support.
Jacques Pariseau, Services langagiers Baastel Language Services