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98%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
.
Most Used Words in the Last 90 Days:
Excellent service and attentive to customers.
Michael Beebe
Our association has been working with NeoLore Networks Inc. for many years. As a small, not-for-profit association, we are appreciative of the high-quality services that NeoLore provides at an affordable price point. Whether it is assistance with a day-to-day IT issue or working through a crisis management situation, the NeoLore team provides speedy and reliable service. If you are looking for a company to partner with to manage your IT needs, I suggest you reach out to NeoLore Networks.
Joanne Charlebois, CEO, Speech-Language & Audiology Canada
I have worked with many tech support companies, and NeoLore is the very first that has actually lived up to what they promised us. In fact, they have greatly exceeded our expectations. Put it this way - I can sleep at night, and I am sure many of you know exactly what I am talking about.
David Smythe, CHA General Manager/Director of Operations – Gillin Hotels