Cyber Security
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100%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
NeoLore has been a great partner in ensuring availability of IT services. Thanks to their efforts our staff have been able to seamlessly transition to working from home.
Jason Moodie – CHBA
They have been our tech support for a few years now and are always ready to help the old guy remember how to do stuff!
John Rapp, Executive Director – Dovercourt Recreation
We at Christian Counselling Ottawa have been using NeoLore Networks Inc. services since the summer of 2017. The company has provided outstanding service, advice, and general support. They understand our needs, and with their help, we have upgraded our networks, significantly bolstered our firewall, improved the security of our off-site backups, and implemented phase one of a general upgrade for our owned computers. On top of that, they are very good at translating "techie talk" to make our tech needs, and their recommendations for filling those needs, understandable to all.
L.J. Colwell – Executive Director – Christian Counselling Ottawa