CSV Architects
How Nelore helps CSV Architects Build for the Future
“We now have an IT firm that was listening to our requirements.”
Technology is increasingly important for architects, enhancing design efficiency and accuracy through tools like CAD (computer-assisted design) and BIM (building information modelling), and improving collaboration among project stakeholders. As well, AI is transforming design and construction, driving innovation and sustainability. A 2021 survey by the American Institute of Architects found that over 50% of firms are focused on growing profitability of projects by delivering them more efficiently.
CSV Architects, established in 1998, is an Ottawa-based architectural firm that emphasizes technology and sustainability in its designs, specializing in projects for institutional, commercial, and multi-unit residential clients. Their technological approach is showcased with in-house energy modeling and sustainable design strategies.
As a Certified B Corporation, the firm also uses technology to create healthy and inclusive communities through innovative designs that consider occupant well-being, achieving certifications like Net Zero, Passive House, and LEED.
“Relieve stress on everyone.”
Organizations searching for a new MSP (managed service provider) are often dissatisfied with their current supplier, a problem compounded by the continuing growth—and demands— of IT. In addition, staff responsible for IT operations express the need to move from a reactive “break-fix” model to a proactive approach and gain access to a team of experts without recruiting costs.
“I think one of the reasons we decided on outside IT support is to relieve stress on everyone,” says Jessie Smith, a principal at CSV. “With the size of the firm, IT management is not something we wish to do ourselves.”
CSV had a managed service provider in place but was not satisfied with the results. “We knew it was time for a change.” says Jessie. “We were not getting the service that we needed. By coincidence, we happened to be moving offices at that time. Plus, we were growing and we needed a server upgrade. Many things just came together. We began looking for local, Ottawa IT support.”
CSV has always maintained a strong connection with Ottawa, including the School of Architecture at Carleton University. A significant majority of the staff are graduates of its programs, and most of CSV’s founding partners are graduates. “In the end, it made sense to search for IT support in Ottawa,” Jessie explains. “When we looked for local representation, NeoLore’s name came up.”
Focus on core operations
NeoLore Networks believes that an effective managed service provider must provide numerous benefits, including cost reduction, increased efficiency, access to expertise, and improved business continuity. By outsourcing IT tasks, businesses can focus on core operations, reduce the burden on their in-house IT staff, and gain access to specialized skills and resources.
Key aspects of NeoLore’s managed services approach include:
- Cybersecurity: Enhancing an organization’s cybersecurity posture and protecting against potential threat
- Proactive Support: Preventing IT issues before they impact business operations
- A Business-Centric Focus: Working with clients to understand their specific needs and structure services accordingly
A relationship that works.
“NeoLore has been with us for a while—for over five years,” says Jessie. “I think the first meetings we had with NeoLore really had to do with making sure that we now had an IT firm that was listening to our requirements. We needed a situation and relationship that worked for us.”
NeoLore’s ‘onboarding’ process ensures a seamless transition to a new IT environment. In the discovery phase, NeoLore determines a company’s goals, pain points and challenges. An IT snapshot is developed— detailing where the current business is compared to where it wishes to be. An IT blueprint is developed, involving a business review and SWOT (Strengths, Weaknesses, Opportunities, and Threats) recommendations that describe how the IT solutions will be delivered. Finally, during the implementation process, monitoring software can be installed along with network protection tools.
“I would recommend NeoLore”
With NeoLore as an IT partner, CSV Architects can focus on those attributes that have made the company a success. “It is really important to get IT assistance for internal staff and to coordinate IT issues,” Jessie says. “I would recommend NeoLore.”
Partnerships, like buildings, begin with a solid foundation.