Johnston Family Law
Discovering a New Opportunity with NeoLore
“We’re very satisfied with NeoLore. When they came on board it was such a relief”
Every industry is constantly impacted by advances in technology, and the legal profession, though steeped in tradition, is not an exception. From cloud computing to security issues and remote workers, law firms face a host of IT challenges.
Johnston Family Law, a small Ottawa-based firm, provides services ranging from separation and divorce to adoption and mediation. Sheri Kind is a senior law clerk and office manager at the firm. Her responsibilities include managing IT support.
Searching for an MSP
“Until COVID-19 hit, our managed service provider (MSP) appeared to be taking care of our needs,” Shari recalls. “Then it became obvious things weren’t working.”
The pandemic heightened the role of technology in the workplace. “At that time, the workload of our MSP increased,” Sheri explains. “They weren’t robust enough to handle all the demands that were coming at them. Often, when we had problems, they suggested that we help solve them ourselves. That’s not the way it should be. It was clear we needed a change.”
Johnston Family Law knew of NeoLore Networks, “but we thought we were too small for their services,” says Shari. Headquartered in Ottawa, NeoLore Networks is a leader in managed services and information technology. Founded in 2000, the company’s continuing success is based on a commitment to delivering proactive IT Support for small and medium-sized businesses.
Optimizing the Cloud
“We were having problems with our cloud,” says Shari. “That’s where NeoLore stepped in.” A cloud-based law firm employs cloud technology to run key elements of its business. Benefits include secure and easy access to information and applications from any device or location via a web browser, fewer technology expenses, improved collaboration, easy scalability, and backups and business continuity.
NeoLore Networks Cloud Services, with a one-hundred-percent Canadian infrastructure, offers hosted email and servers, taking the worry out of clients’ data management. Hosted email offers greater business efficiency and email security, with instant access to email from Android, Apple, and Windows computing devices. Hosted servers provide real-time high availability and disaster recovery architecture that keeps data and business information safe.
“NeoLore had a very streamlined approach, right from the beginning,” Shari comments. “We had a new opportunity with NeoLore. It was very simple working with them. They really helped in transitioning our cloud. Not all the steps were easy—that’s to be expected—but they were with us all the way.
“We had a new opportunity with NeoLore. It was very simple working with them. They really helped in transitioning our cloud. Not all the steps were easy—that’s to be expected—but they were with us all the way.”
Active Use of Technology
“We are always concerned about security,” says Shari. “There are definite privacy issues to consider. Also, one of the ways we actively use technology is video conferencing. We rely on that. As always, NeoLore is assisting us as we go.”
According to Canadian Lawyer Magazine, the top legal technology trends in 2021 included virtual conference technology, digitization of documents, cybersecurity, data privacy, and office space utilization.
“I would definitely recommend NeoLore”
In the fast-paced legal profession, technology itself is a valued partner—and when it is supported by a seasoned MSP like NeoLore, legal professionals are free to focus on core objectives.
“We’re very satisfied with NeoLore,” says Shari. “When they came on board it was such a relief. If we asked them about a problem, they’d say ‘Okay, we got it’. It was solved. I would definitely recommend NeoLore. It’s been great.”
