Ottawa Gatineau Imaging
“We liked the way NeoLore really listened to what we needed.”
The healthcare industry is increasingly reliant on technology; from patient care to operational efficiency, technology improves diagnosis, treatment, and communication. In the area of medical imaging, clinics and hospitals are witnessing technological advancements in scans, like MRI and ultrasound, which lead to more accurate and faster results.
Ottawa-Gatineau Imaging (OGI), which offers a comprehensive range of diagnostic and therapeutic solutions tailored to meet specific healthcare needs, is fully engaged with state-of-the art technology, providing MRI, ultrasound, and pain management services.
NeoLore Meets Unique Needs of a Small Business
“With all this technology around us, it’s very important that there is no downtime or other problems,” says Richard Nguyen, Operations Manager, OGI. “We are a small business with twenty-plus employees and two locations. I think it helps when your managed service provider is local. It really does. That’s just one reason we chose NeoLore. They’re located close by, and for certain situations, that can make a big difference.”
NeoLore Networks’ solutions for small business infrastructures address such areas as reducing downtime, network security, overseeing the IT budget, and proactive network management.
An effective managed service provider offers numerous benefits, including cost reduction, increased efficiency, access to expertise, and improved business continuity. By outsourcing IT tasks, businesses can focus on core operations, reduce the burden on their in-house IT staff, and gain access to specialized skills and resources.
Key aspects of NeoLore’s managed services approach include:
• Proactive Support: Preventing IT issues before they impact business operations.
• Cybersecurity: Enhancing an organization’s cybersecurity posture and protecting against potential threats.
• A Business-Centric Focus: Working with clients to understand their specific needs and structure services accordingly.
• Personalized Service: Building relationships to ensure satisfaction.
“The Whole Onboarding Process was Seamless”
“We had an MSP, but they weren’t local,” Richard recalls. “There were issues. So, we started our search. NeoLore’s name came up. It was obvious to us that they understood the needs of a small business. They had lots of experience. As a bonus, there was a member of their team who had worked in IT at a hospital. He had a strong grasp of our environment. That made a difference. It gave us a big thumbs up vote of confidence. We have a unique situation here. We are not in an ‘all in one’ type of IT system.
“Also, we liked the way NeoLore really listened to what we needed and did a review of our network. They didn’t rush, told us what was required, and were never pushy. We appreciated that approach. The whole onboarding process was seamless.”
NeoLore employs a consultative, solution-oriented sales process, rather than a traditional sales pitch, understanding the unique needs of clients, building long-term relationships, and demonstrating how their services can address specific problems. This approach involves active listening, problem-solving, and designing solutions for individual client requirements.
NeoLore “offers a comfort”
Technology in medical clinics provides numerous benefits but also presents several challenges, including data security, interoperability between different systems, managing vast amounts of data, and ensuring user adoption and satisfaction with new technologies. Where patient health is concerned, infrastructure reliability is paramount.
“Being a medical clinic,” Richard explains, “means there’s a sense of urgency to many areas of the business, and that includes IT. Although much of NeoLore’s work is remote and we haven’t needed them yet in an emergency, the fact that they can quickly be on site is important. It offers a comfort.”
“We are very pleased with NeoLore and highly recommend them”
OGI has been recognized by the medical community in the region for offering exceptional quality of care and services in a timely manner. Similarly, NeoLore’s work with OGI continues a tradition of providing outstanding client solutions.
“I can say that we are very pleased with NeoLore,” Richard concludes, “and we highly recommend them.”