Prepare for your Advanced Administrator Certification Exam

Are you ready to be recognized for your Salesforce administration skills by becoming a Salesforce Certified Advanced Administrator? By covering the details around the exam objectives, this course will help hone your knowledge of of next-level techniques to administer and manage Salesforce’s CRM capabilities through guided scenarios, lecture, and discussion.

Who Can Benefit

• This course is ideal for any administrator with an interest in furthering the development of their Salesforce CRM administration, Sales and Service Cloud management, and process automation skills, and who ultimately wants to succeed at the Salesforce Certified Advanced Administrator exam

Skills Gained

• When you complete this course, you will be able to:
• Configure data and application security.
• Describe Sales Cloud and Service Cloud applications.
• Implement business logic and process automation.
• Build advanced reports and dashboards.
• Apply data management best practices.

Course Content

Lessons and Topics

• Salesforce Security and Custom Objects
• Restricting and Extending Object, Record, and Field Access
• Determining Appropriate Sharing Solutions
• Territory Management
• Data Relationships

• Automation, Change Management, and Auditing
• Process Automation Tools and Best Practices
• Change Management Options
• Sandboxes
• Deployment Tools
• Auditing and Monitoring

• Analytics and Data Management
• Creating Reports
• Report Types
• Dashboards
• Data Quality Features and Policies

• Sales, Service, and Content Applications
• Products, Price Books, Schedules, and Quotes
• Forecasting
• Salesforce Knowledge
• Entitlements
• Service Cloud Console Toolkit
• Content Management

• Wrapping Up
• Test Preparation
• Practice Exam