Help Desk Technician Services

What you love to do:

Be a Level I / Level 2 – IT Super Hero Tech. At this position, you will work directly with our amazing loyal customers for a wide variety of hardware and software puzzles, both remotely and on-site. We don’t like to silo technicians so you may be asked to perform technical tasks outside of your comfort zone to help you learn and advance;

This is an IN-OFFICE position.

We are looking for a customer service-oriented Help Desk Technician, no software development or programming involved!

Responsibilities:

• Troubleshoot Microsoft Operating Systems Win7+, Office Suite 2013+;
• Basic Active Directory moves add and changes, and profile changes;
• Basic understanding of firewalls (Meraki, Cisco ASA, SonicWALL, Sophos etc.
• Workstation Operating System installations using imaging technology;
• Install and troubleshoot Business Line of Applications, sometimes with a 3rd party vendor;
• Basic network connectivity troubleshooting
• Onsite installation of PC’s, Printers, switches, NAS etc.;
• Basic email troubleshooting client side;
• Install and troubleshoot Remote Monitoring/Anti-Virus/Anti-Malware software on workstations;
• Install, monitor and troubleshoot Backup software to ensure backups are running perfectly;
• Create Standard Operating Procedures for both NeoLore and its clients.

Qualifications:

• 1+ Year experience
• Relevant certification: e.g., College Diploma/Certificate, Microsoft MCP, CompTIA A+ or Network+;
• English (French Bilingual is an Asset)

Each Tech will:

• Monitor and respond to alerts through our client monitoring systems;
• Monitor and respond to requests through our ticketing system;
• Communicate with customers as required, informing them of regular progress, changes, or outages;
• Communicate with co‐workers and management on ticket issues;
• Participate in On-Call rotation;
• Be able to lift 40lbs;
• Must have own transportation with a valid drivers license.

Why hire NeoLore for Help Desk Services?

• Well… we are awesome. We are IT Gladiators;
• We are a super technical company;
• We educate our techs to be better than they are;
• We have over 950+ Standard Operating Procedures;
• We work hard and play hard
• We offer medical benefits;
• We give Micro Bonuses;
• We go out together a lot;
• Our salaries are competitive in our industry;
• Employee technology purchase plan;
• Did I mention we are awesome?