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Help Desk Technician

What you love to do:

Be a Level I / Level 2 – IT Super Hero Tech. At this position, you will work directly with our amazing loyal customers for a wide variety of hardware and software puzzles, both remotely and on-site. We don’t like to silo technicians so you may be asked to perform technical tasks outside of your comfort zone to help you learn and advance;

This is an IN OFFICE position.

We are looking for a customer service-oriented Help Desk Technician, no software development or programming involved!

Responsibilities:

  • Troubleshoot Microsoft Operating Systems Win7+, Office Suite 2013+;
  • Basic Active Directory moves add and changes, and profile changes;
  • Basic understanding of firewalls (Meraki, Cisco ASA, SonicWALL, Sophos etc.
  • Workstation Operating System installations using imaging technology;
  • Install and troubleshoot Business Line of Applications, sometimes with a 3rd party vendor;
  • Basic network connectivity troubleshooting
  • Onsite installation of PC’s, Printers, switches, NAS etc.;
  • Basic email troubleshooting client side;
  • Install and troubleshoot Remote Monitoring/Anti-Virus/Anti-Malware software on workstations;
  • Install, monitor and troubleshoot Backup software to ensure backups are running perfectly;
  • Create Standard Operating Procedures for both NeoLore and its clients.

Qualifications:

  • 1+ Year experience
  • Relevant certification: e.g., College Diploma/Certificate, Microsoft MCP, CompTIA A+ or Network+;
  • English (French Bilingual is an Asset)

Each Tech will:

  • Monitor and respond to alerts through our client monitoring systems;
  • Monitor and respond to requests through our ticketing system;
  • Communicate with customers as required, informing them of regular progress, changes, or outages;
  • Communicate with co‐workers and management on ticket issues;
  • Participate in On-Call rotation;
  • Be able to lift 40lbs;
  • Must have own transportation with a valid drivers license.

Why would you want to work for NeoLore?

  • Well… we are awesome. We are IT Gladiators;
  • We are a super technical company;
  • We educate our techs to be better than they are;
  • We have over 950+ Standard Operating Procedures;
  • We work hard and play hard
  • We offer medical benefits;
  • We give Micro Bonuses;
  • We go out together a lot;
  • Our salaries are competitive in our industry;
  • Employee technology purchase plan;
  • Did I mention we are awesome?

Application Form

Please fill out the form below to complete your application. There’s a mix of standard boilerplate questions, and some get to know you better questions.