Ottawa IT Helpdesk Services
Your time is valuable, don’t put your day on hold to wait for IT help. Trust NeoLore to respond and resolve issues fast.
Businesses Who Trust Us
Solve Issues Now, Not Later With 24/7 Helpdesk Support Services
No matter when you work, you need fast IT assistance. Trust our 24/7 service desk to fix problems quickly and efficiently.
Why choose NeoLore for your managed IT helpdesk?
- Support employees across time zones and work shifts with 24-hour IT assistance
- Get answers that make sense to anyone, not just to people with an IT degree
- Hear back from us within 5-15 minutes with a response that does more than acknowledge we got your ticket
- Stick with one point of contact throughout your inquiry instead of being bounced from one technician to another
- Try our helpdesk services without the risk of vendor lock-in thanks to our flexible 30-day contract
Request a Quote for our IT Helpdesk in Ottawa
Hear It From Our Clients
Testimonials
Neolore Networks
IT Helpdesk Services in Ottawa
2781 Lancaster Rd.
Ottawa, ON
K1B 1A7
Request a Quote: 613-800-8267
What You Can Expect With NeoLore’s Helpdesk
Every Helpdesk Says They’re Fast, We Can Prove It
Most IT desk support services brag about their rapid response times. While we take pride in our 5-15 minutes response times, we can back up how we do it.
Our support specialists leverage remote access platforms and AI to give you good answers fast. These tools help us quickly get to your ticket and craft a response that helps you troubleshoot problems right away.
This way, you won’t be left waiting, and we can expedite your resolution times so you can get back to work faster.
You Need More Than Just a Rapid Response
Getting a fast response is great, but you’ll still waste time if it takes hours to fix your problem. That defeats the purpose of rapid response rates, doesn’t it?
At NeoLore, we prioritize rapid resolutions as much as rapid responses. Yet, we still want to make sure you get a solution that works.
Our innovative tools cross-references calls from over the past 5 years. From there, our team analyzes its output to provide reasonable resolutions within 15-25 minutes.
Rely on a 100% Canadian Support Team
NeoLore is 100% owned and operated in Ottawa. That means you can rely on locals for technical support. Our helpdesk does not use any offshoring, so support communication is simpler for you.
Enjoy superior customer service while boosting Canadian business – and trust that our team is well-equipped to help you address your IT issues with an understanding of Canadian business acumen.
Need Onsite Help? We’re There
If we can’t solve something remotely, we’ll send our technician to your office to take a look. Whether it’s a hardware issue, or a more complex software problem, we’d be happy to help you through it onsite.
Don’t worry about that slowing down your service. The moment we realize onsite support is needed, we deploy our team. This way, you won’t be left waiting for help to arrive.
Support For Cloud Environments
Cloud server users know that troubleshooting cloud-based issues is a whole other ball game. Many of the same tricks that will work for on-premise data won’t apply to the cloud.
NeoLore’s technicians have years of experience with cloud-based data. We understand that cloud servers have different needs and are fully prepared to address them.
You can trust us to give cloud users the same great support that anyone else would get.
When We Say We’re Fast, We Mean It
5-15
Minute response times
15-25
Minute resolution times
98.57%
Client satisfaction
Need IT Help Now?
There’s no need to wait. Reach out to us to get started with our helpdesk services.
Meet W.A.D.E
As part of our commitment to faster high-quality service, we became the 9th managed IT company to employ W.A.D.E, the AI support technician.
W.A.D.E stands for Weighted Algorithmic Diagnostic Entity. Unlike your typical chat bot, he’s trained to provide reasonable resolutions to support tickets so you can get a helpful answer almost instantaneously.
To ensure the quality of his replies, W.A.D.E cross-references every IT issue we’ve seen over the past 5 years and the solutions to each one.
He also works alongside our human team so we can be certain that we’re upholding our high standards of customer service.
Gain Peace of Mind With Cybersecurity Support
Some technical difficulties are caused by security issues. If that happens, we’re prepared not only to help, but to prevent that issue from happening again.
NeoLore’s cybersecurity resolutions focus on the root cause of the problem. From there, we’ll help you restore affected systems and patch whatever vulnerability caused it to begin with.
As much as we’re happy to talk to you, this approach decreases how often you need to call. Therefore, you can spend more time working and less time troubleshooting.
Don’t Waste Money on Downtime
Rapid responses with rapid resolutions save more than just productivity. Ponemon Institute estimates that just 1 minute of network downtime costs $9,000 on average. The faster you solve your problem, the less money goes to waste.
Plus, our solutions help you prevent future issues from resurfacing. Not only will you decrease downtime now, you’ll reduce the chances of it happening later.
Keep your profit in your pocket and optimize every working hour by cutting back your downtime.
Our Other IT Services in Ottawa
Managed Helpdesk Services FAQ
To help clients control their IT budgets, we provide custom service packages that ensure you only pay for what you need. Therefore, our price points can vary.
It may depend on:
- Your company’s size
- The number of people we’ll be supporting
- The complexity of the issues we’ll need to solve
Request a quote for a better estimate.
Our helpdesk services include remote workers. A user doesn’t need to be at your office to benefit from our support.
Just like any in-person employee, your remote workforce can reach out to us on the same channels and get the same level of service.
As a 24/7 helpdesk, we’re actually an ideal option for remote workforces that have varying work hours.
Every engagement begins with a comprehensive onboarding process so that we can provide tailored service custom fit to your needs.
This process is through, but we’ll do what we can to make it as fast as possible. We want to be up and running with you quickly so you can get the help you need sooner.
Your IT helpdesk services will be tailored to your business needs right from day 1.
That’s because we take the time to analyze your IT support needs at the start of our engagement and use our findings to inform our service going forward.
If you’re a current client who would like to adjust your services, you’re more than welcome to contact us to talk about what you need changed.
For helpdesk support now, you can email us at [email protected] or phone 613-594-9199.
If you’re not already a client, please reach out to get set up before you call our helpdesk for support.
We want to provide the best support for your business. So, we want to take the time to get to know your needs before we start offering our services.