What you love to do:

Be a Level I – IT Super Hero Tech.  At this position, you will work directly with our amazing loyal customers for a wide variety of hardware and software puzzles, both remotely and on-site. We don’t like to silo technicians so you may be asked to perform technical tasks outside of your comfort zone to help you learn and advance;

• Troubleshoot Microsoft Operating Systems Win7+, Office Suite 2013+;
• Basic Active Directory moves add and changes, and profile changes;
• Workstation Operating System installations using imaging technology;
• Install and troubleshoot Business Line of Applications, sometimes with a 3rd party vendor;
• Onsite installation of PC’s, Printers, switches, NAS etc.;
• Basic email troubleshooting client side;
• Install and troubleshoot Remote Monitoring/Anti-Virus/Anti-Malware software on workstations;
• Install, monitor and troubleshoot Backup software to ensure backups are running perfectly;
• Create Standard Operating Procedures for both NeoLore and its clients.

Each Tech will:

• Monitor and respond to alerts through our client monitoring systems;
• Monitor and respond to requests through our ticketing system;
• Communicate with customers as required, informing them of regular progress, changes, or outages;
• Communicate with co‐workers and management on ticket issues;
• Participate in On-Call rotation;
• Be able to lift 40lbs;
• Must have own transportation with a valid drivers license.

To join our Awesome Team – we are looking for Individuals:

• Who does not want to be siloed into a specific work role.
• Who wants to be heard;
• Who have great ideas and want to share them;
• Who are a highly motivated, energetic individual;
• Who understand there is much to learn and are willing to learn;
• Who are highly social and likes to have fun at work;
• Who wants to be empowered and make decisions;
• Who can think on their feet quickly;
• Who are diligent in their work to maintain the high-quality NeoLore consistently delivers to its clients

Education/Experience:

• 1 + years in a corporate IT or managed services environment;
• Experience working with a helpdesk ticketing system;
• Relevant certification: e.g., College Diploma/Certificate, Microsoft MCP, CompTIA A+ or Network+;
• Have worked at an MSP before is highly preferable;
• Bilingual (English and French) desirable.

Why would you want to work for NeoLore?

• Well… we are awesome.  We are IT Gladiators;
• We are a super technical company;
• We educate our techs to be better than they are;
• We have over 750+ Standard Operating Procedures;
• We use Artificial Intelligence within our HelpDesk;
• We work hard and play hard – be mindful of stray NERF bullets!;
• We love food…do you smell Bacon?
• We offer medical benefits;
• We give MicroBonuses;
• We go out together a lot;
• Our salaries are competitive in our industry;
• Employee technology purchase plan;
• Did I mention we are awesome?