What you love to do:
Be a Level III – IT Super Hero Tech. At this position, you can handle most of the support tickets and are active in Projects. No 2 days are the same!
- Troubleshooting advanced and complicated issues;
- Liaise with 3rd party vendors to resolve major issues;
- Advanced software installation and troubleshooting;
- Advanced email troubleshooting (Client and Server Side);
- Advanced network troubleshooting (Switches, Routers, Wireless Access Points);
- Project work and Professional Services;
- Perform onsite work when required;
- Point of escalation for Level II;
- Aid in the creation of Business Reviews;
- Aid in the creation of SWOT Analysis;
- Aid in the recommendations of the Business Review;
- Create Standard Operating Procedures for both NeoLore and its clients.
Each Level will:
- Monitor and respond to alerts through our client monitoring systems;
- Monitor and respond to requests through our ticketing system;
- Communicate with customers as required, informing them of regular progress, changes, or outages;
- Communicate with co‐workers and management on ticket issues;
- Participate in On-Call rotation;
- Be able to lift 60lbs;
- Must have own transportation with a valid drivers license.
To join our Awesome Team – we are looking for Individuals:
- Who does not want to be siloed into a specific work role.
- Who wants to be heard;
- Who have great ideas and want to share them;
- Who are a highly motivated, energetic individual;
- Who understand there is much to learn and are willing to learn;
- Who are highly social and likes to have fun at work;
- Who wants to be empowered and make decisions;
- Who can think on their feet quickly;
- Who are diligent in their work to maintain the high-quality NeoLore consistently delivers to its clients
Education / Experience
- 5 + years in a corporate IT or managed services environment (preferred);
- Experience working with a helpdesk ticketing system;
- Relevant certification: e.g., University/College Diploma/Certificate, Microsoft MCP, CompTIA A+ or Network+, VMWare Cert, Cisco Cert;
- Bilingual (English and French) desirable.
Why would you want to work for NeoLore?
- Well… we are awesome. We are IT Gladiators;
- We are a super technical company;
- We educate our techs to be better than they are;
- We have over 750+ Standard Operating Procedures;
- We use Artificial Intelligence within our HelpDesk;
- We work hard and play hard – be mindful of stray NERF bullets!;
- We love food…do you smell Bacon?
- We offer medical benefits;
- We give MicroBonuses;
- We go out together a lot;
- Our salaries are competitive in our industry;
- Employee technology purchase plan;
- Did I mention we are awesome?
Application Form
Please fill out the form below to complete your application. There’s a mix of standard boilerplate questions, and some get to know you better questions.