We'd love to work with you!

By answering these 7 questions, we can find out if we're a match

What you love to do:

Be a Level III – IT Super Hero Tech.  At this position, you can handle most of the support tickets and are active in Projects. No 2 days are the same!

  • Troubleshooting advanced and complicated issues;
  • Liaise with 3rd party vendors to resolve major issues;
  • Advanced software installation and troubleshooting;
  • Advanced email troubleshooting (Client and Server Side);
  • Advanced network troubleshooting (Switches, Routers, Wireless Access Points);
  • Project work and Professional Services;
  • Perform onsite work when required;
  • Point of escalation for Level II;
  • Aid in the creation of Business Reviews;
  • Aid in the creation of SWOT Analysis;
  • Aid in the recommendations of the Business Review;
  • Create Standard Operating Procedures for both NeoLore and its clients.

Each Level will: 

  • Monitor and respond to alerts through our client monitoring systems;
  • Monitor and respond to requests through our ticketing system;
  • Communicate with customers as required, informing them of regular progress, changes, or outages;
  • Communicate with co‐workers and management on ticket issues;
  • Participate in On-Call rotation;
  • Be able to lift 60lbs;
  • Must have own transportation with a valid drivers license.

To join our Awesome Team – we are looking for Individuals:

  • Who does not want to be siloed into a specific work role.
  • Who wants to be heard;
  • Who have great ideas and want to share them;
  • Who are a highly motivated, energetic individual;
  • Who understand there is much to learn and are willing to learn;
  • Who are highly social and likes to have fun at work;
  • Who wants to be empowered and make decisions;
  • Who can think on their feet quickly;
  • Who are diligent in their work to maintain the high-quality NeoLore consistently delivers to its clients


Education / Experience

  • 5 + years in a corporate IT or managed services environment (preferred);
  • Experience working with a helpdesk ticketing system;
  • Relevant certification: e.g., University/College Diploma/Certificate, Microsoft MCP, CompTIA A+ or Network+, VMWare Cert, Cisco Cert;
  • Bilingual (English and French) desirable.

Why would you want to work for NeoLore?

  • Well… we are awesome.  We are IT Gladiators;
  • We are a super technical company;
  • We educate our techs to be better than they are;
  • We have over 750+ Standard Operating Procedures;
  • We use Artificial Intelligence within our HelpDesk;
  • We work hard and play hard – be mindful of stray NERF bullets!;
  • We love food…do you smell Bacon?
  • We offer medical benefits;
  • We give MicroBonuses;
  • We go out together a lot;
  • Our salaries are competitive in our industry;
  • Employee technology purchase plan;
  • Did I mention we are awesome?

Application Form

Please fill out the form below to complete your application. There’s a mix of standard boilerplate questions, and some get to know you better questions.