What you love to do:

Be a Level III – IT Super Hero Tech.  At this position, you can handle most of the support tickets and are active in Projects. No 2 days are the same!

• Troubleshooting advanced and complicated issues;
• Liaise with 3rd party vendors to resolve major issues;
• Advanced software installation and troubleshooting;
• Advanced email troubleshooting (Client and Server Side);
• Advanced network troubleshooting (Switches, Routers, Wireless Access Points);
• Project work and Professional Services;
• Perform onsite work when required;
• Point of escalation for Level II;
• Aid in the creation of Business Reviews;
• Aid in the creation of SWOT Analysis;
• Aid in the recommendations of the Business Review;
• Create Standard Operating Procedures for both NeoLore and its clients.

Each Level will: 

• Monitor and respond to alerts through our client monitoring systems;
• Monitor and respond to requests through our ticketing system;
• Communicate with customers as required, informing them of regular progress, changes, or outages;
• Communicate with co‐workers and management on ticket issues;
• Participate in On-Call rotation;
• Be able to lift 60lbs;
• Must have own transportation with a valid drivers license.

To join our Awesome Team – we are looking for Individuals:

• Who does not want to be siloed into a specific work role.
• Who wants to be heard;
• Who have great ideas and want to share them;
• Who are a highly motivated, energetic individual;
• Who understand there is much to learn and are willing to learn;
• Who are highly social and likes to have fun at work;
• Who wants to be empowered and make decisions;
• Who can think on their feet quickly;
• Who are diligent in their work to maintain the high-quality NeoLore consistently delivers to its clients

Education / Experience

• 5 + years in a corporate IT or managed services environment (preferred);
• Experience working with a helpdesk ticketing system;
• Relevant certification: e.g., University/College Diploma/Certificate, Microsoft MCP, CompTIA A+ or Network+, VMWare Cert, Cisco Cert;
• Bilingual (English and French) desirable.

Why would you want to work for NeoLore?

• Well… we are awesome.  We are IT Gladiators;
• We are a super technical company;
• We educate our techs to be better than they are;
• We have over 750+ Standard Operating Procedures;
• We use Artificial Intelligence within our HelpDesk;
• We work hard and play hard – be mindful of stray NERF bullets!;
• We love food…do you smell Bacon?
• We offer medical benefits;
• We give MicroBonuses;
• We go out together a lot;
• Our salaries are competitive in our industry;
• Employee technology purchase plan;
• Did I mention we are awesome?