We'd love to work with you!

By answering these 7 questions, we can find out if we're a match

What you love to do:

Be a Level IV – IT Master.   At this position, you honour us with your Knowledge and Skills.  Your day is geared more as an overseer, adviser, trainer, and designer of IT solutions.  You can handle all the things that are difficult with IT.

  • Mastery skills of Microsoft Active Directory;
  • Liaise with 3rd party vendors to resolve exceptionally difficult issues;
  • Setup and configure entire virtual environments;
  • Migration of servers from old to new;
  • Architect and Design a complex network;
  • Troubleshoot network related issues using network monitoring tools
  • Troubleshoot Backup Systems/Devices;
  • Troubleshoot email systems that are in a redundant configuration;
  • Perform onsite work when required;
  • Meet with clients to discuss Business Reviews
  • Create Standard Operating Procedures for both NeoLore and its clients.

Each Level will: 

  • Monitor and respond to alerts through our client monitoring systems;
  • Monitor and respond to requests through our ticketing system;
  • Communicate with customers as required, informing them of regular progress, changes, or outages;
  • Communicate with co‐workers and management on ticket issues;
  • Participate in On-Call rotation;
  • Be able to lift 60lbs;
  • Must have own transportation with a valid drivers license.

To join our Awesome Team – we are looking for Individuals:

  • Who does not want to be siloed into a specific work role.
  • Who wants to be heard;
  • Who have great ideas and want to share them;
  • Who are a highly motivated, energetic individual;
  • Who understand there is much to learn and are willing to learn;
  • Who are highly social and likes to have fun at work;
  • Who wants to be empowered and make decisions;
  • Who can think on their feet quickly;
  • Who are diligent in their work to maintain the high-quality NeoLore consistently delivers to its clients

Education / Experience

  • 5 + years in a corporate IT or managed services environment (preferred);
  • Experience working with a helpdesk ticketing system;
  • Relevant certification: e.g., College Diploma/Certificate, Microsoft MCP, CompTIA A+ or Network+; VMware Cert, Cisco Cert, PMP (desirable);
  • Bilingual (English and French) desirable.

Why would you want to work for NeoLore?

  • Well… we are awesome.  We are IT Gladiators;
  • We are a super technical company;
  • We educate our techs to be better than they are;
  • We have over 750+ Standard Operating Procedures;
  • We use Artificial Intelligence within our HelpDesk;
  • We work hard and play hard – be mindful of stray NERF bullets!;
  • We love food…do you smell Bacon?
  • We offer medical benefits;
  • We give MicroBonuses;
  • We go out together a lot;
  • Our salaries are competitive in our industry;
  • Employee technology purchase plan;
  • Did I mention we are awesome?

Application Form

Please fill out the form below to complete your application. There’s a mix of standard boilerplate questions, and some get to know you better questions.