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We'd love to work with you!

By answering these 7 questions, we can find out if we're a match

Professional Services (Server/Network Projects)

What you love to do:

Be a Level 2 / Level 3 (Professional Services and Projects) – IT Super Hero Tech. At this position, you will work directly with our amazing loyal customers for a wide variety of hardware and software puzzles, both remotely and on-site. You will responsible for installing, upgrading, and migrating hardware, servers, firewalls and routers. This is a highly technical role so you will be interacting with all levels of technology.

This is an onsite/remote and in office position. You must have a vehicle as travel to client sites is required on a regular basis.

We are looking for a customer service oriented technician, no software development or programming involved!

Responsibilities:

  • Troubleshoot all operating systems (Workstations and Servers)
  • Advanced Active Directory server setup, migrations, configurations, OU management etc.
  • Advanced Group Policy management creation and modifications
  • Advanced Windows Folder Security permissions and setup of GPO locking/targeting/item level targeting
  • Experience with DFS and DFS NameSpaces
  • VMware ESXi Server Builds and migrations
  • Migrating/P2Ving from Hyper-V to ESXi
  • RDS / Terminal Server setup and configurations
  • RDS App server setup
  • Meraki/Juniper/Ubiquity Networking Equipment setup and configuration (Firewall, AP, Switches etc.)
  • General firewall modifications and migrations (Cisco ASA/SonicWALL/WatchGuard/FortiGate)
  • Exchange Server On-Prem server setup/configuration and migrations
  • MS 365 Azure AD Connect with Local AD setup and migration
  • Email migration from any platform (Exchange, POP, IMAP, GSuite, Hosted Exchange etc.)
  • SharePoint on-Prem to MS 365 SharePoint online migrations
  • Domain to Azure AD Domain migrations with MS 365 and Workstation profile migrations
  • SharePoint Advanced Security permissions and site setup
  • Implementing and configuring backup solutions for version backup software systems
  • Liaise with 3rd Party vendors for software and database migrations and solutions

Qualifications:

  • 4+ Year experience
  • Relevant certification: e.g., College Diploma/Certificate, Microsoft MCP, CompTIA A+ or Network+ is preferred but not mandatory
  • Bilingual (English and French) is an asset

Each Tech will:

  • Have an ability to recognize, analyze and resolves hardware and software issues
  • Have strong customer service skills with extreme attention to detail and be very thorough
  • Ability to document IT infrastructure, incidents, and Standard Operating Procedures
  • Respond and resolve service requests in a timely manner
  • Monitor and respond to alerts through our client monitoring systems;
  • Monitor and respond to requests through our ticketing system;
  • Communicate with customers as required, informing them of regular progress, changes, or outages;
  • Have a strong ethical standard and a professional demeanor
  • Communicate effectively with co‐workers and management on ticket issues;
  • Participate in On-Call rotation;
  • Be able to lift 40lbs;
  • Must have own transportation with a valid driver’s license.

Why would you want to work for NeoLore?

  • Well… we are awesome. We are IT Gladiators;
  • We are a super technical company;
  • We educate our techs to be better than they are;
  • We have over 1050+ Standard Operating Procedures;
  • We work hard and play hard
  • We offer medical and health benefits;
  • We give Micro Bonuses;
  • We go out together a lot;
  • Our salaries are competitive in our industry;
  • Employee technology purchase plan;
  • Did I mention we are awesome?

We thank you for your interest; only candidates chosen for an interview will be contacted.

Application Form

Please fill out the form below to complete your application. There’s a mix of standard boilerplate questions, and some get to know you better questions.