Professional Services (Server/Network Projects)

What you love to do:

Be a Level 2 / Level 3 (Professional Services and Projects) – IT Super Hero Tech. At this position, you will work directly with our amazing loyal customers for a wide variety of hardware and software puzzles, both remotely and on-site. You will responsible for installing, upgrading, and migrating hardware, servers, firewalls and routers. This is a highly technical role so you will be interacting with all levels of technology.

This is an onsite/remote and in office position. You must have a vehicle as travel to client sites is required on a regular basis.

We are looking for a customer service oriented technician, no software development or programming involved!

Responsibilities:

• Troubleshoot all operating systems (Workstations and Servers)
• Advanced Active Directory server setup, migrations, configurations, OU management etc.
• Advanced Group Policy management creation and modifications
• Advanced Windows Folder Security permissions and setup of GPO locking/targeting/item level targeting
• Experience with DFS and DFS NameSpaces
• VMware ESXi Server Builds and migrations
• Migrating/P2Ving from Hyper-V to ESXi
• RDS / Terminal Server setup and configurations
• RDS App server setup
• Meraki/Juniper/Ubiquity Networking Equipment setup and configuration (Firewall, AP, Switches etc.)
• General firewall modifications and migrations (Cisco ASA/SonicWALL/WatchGuard/FortiGate)
• Exchange Server On-Prem server setup/configuration and migrations
• MS 365 Azure AD Connect with Local AD setup and migration
• Email migration from any platform (Exchange, POP, IMAP, GSuite, Hosted Exchange etc.)
• SharePoint on-Prem to MS 365 SharePoint online migrations
• Domain to Azure AD Domain migrations with MS 365 and Workstation profile migrations
• SharePoint Advanced Security permissions and site setup
• Implementing and configuring backup solutions for version backup software systems
• Liaise with 3rd Party vendors for software and database migrations and solutions

Qualifications:

• 4+ Year experience
• Relevant certification: e.g., College Diploma/Certificate, Microsoft MCP, CompTIA A+ or Network+ is preferred but not mandatory
• Bilingual (English and French) is an asset

Each Tech will:

• Have an ability to recognize, analyze and resolves hardware and software issues
• Have strong customer service skills with extreme attention to detail and be very thorough
• Ability to document IT infrastructure, incidents, and Standard Operating Procedures
• Respond and resolve service requests in a timely manner
• Monitor and respond to alerts through our client monitoring systems;
• Monitor and respond to requests through our ticketing system;
• Communicate with customers as required, informing them of regular progress, changes, or outages;
• Have a strong ethical standard and a professional demeanor
• Communicate effectively with co‐workers and management on ticket issues;
• Participate in On-Call rotation;
• Be able to lift 40lbs;
• Must have own transportation with a valid driver’s license.

Why would you want to work for NeoLore?

• Well… we are awesome. We are IT Gladiators;
• We are a super technical company;
• We educate our techs to be better than they are;
• We have over 1050+ Standard Operating Procedures;
• We work hard and play hard
• We offer medical and health benefits;
• We give Micro Bonuses;
• We go out together a lot;
• Our salaries are competitive in our industry;
• Employee technology purchase plan;
• Did I mention we are awesome?

We thank you for your interest; only candidates chosen for an interview will be contacted.