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100%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
They have been our tech support for a few years now and are always ready to help the old guy remember how to do stuff!
John Rapp, Executive Director – Dovercourt Recreation
I contacted NeoLore first thing in the morning while travelling, as I couldn’t sign in through my remote access. They got a technician on the line right away, who fixed the problem in about 3 minutes. It was great service.
Andrew Horsfield – Lord Elgin Hotel
Hospice Care Ottawa has trusted the reliable, prompt, and professional IT support provided by NeoLore Networks for the past five years. They transitioned our recently integrated organization from two small and entirely separate systems to a unified network which has seen further, and equally well managed, expansion over the years. Understanding that we are a not-for-profit charitable organization, they have continuously provided innovative and resourceful options to ensure our systems are up-to-date, secure, and operating efficiently. Furthermore, their technicians are a pleasure to work with as they consistently provide courteous, friendly, and patient assistance, regardless of how small or large the issue may be.
Rhiannon Dufay, Project Coordinator – Hospice Care Ottawa