Cyber Security
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100%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
The IT that is pro-active manages more and can avoid problems since he is planning and analyzing. The IT that is break-fix is only fixing the issues as they come and this is more expensive since you can have more downtime and lose data, this is not good….We love the pro-active IT!
Pauline Lavictoire, Controller, Michanie Construction Inc.
Thank you Neolore for Solo!!! And popcorn and drink. MTFBWYA!
Christina Hetu
They care about their customers. Really appreciative of our movie night, what a nice treat! Thanks Neolore!!!
Julie Hetu