Cyber Security
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99%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
I have worked with many tech support companies, and NeoLore is the very first that has actually lived up to what they promised us. In fact, they have greatly exceeded our expectations. Put it this way - I can sleep at night, and I am sure many of you know exactly what I am talking about.
David Smythe, CHA General Manager/Director of Operations – Gillin Hotels
Your organization and staff have played a critical role in the deployment of our staff into a teleworking role. Requests have been handled in a very timely fashion, critical items have been expedited and the end result is always completed to everyone’s satisfaction. Communications are continuous and relevant.
Dale Visneskie – President / CEO – ICPS
NeoLore has been a great partner in ensuring availability of IT services. Thanks to their efforts our staff have been able to seamlessly transition to working from home.
Jason Moodie – CHBA