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99%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
NeoLore consistently provides crucial IT services when our PCs fail or otherwise go on the fritz. They are very savvy about the ins and outs of PCs, and are always polite. I highly recommend NeoLore's services to any organization that requires top-of-the-line IT Support.
Jacques Pariseau, Services langagiers Baastel Language Services
NeoLore Networks throughout the pandemic as always been there to help our staff and continued to offer the same service standards we're accustomed to. As always, they've been fast and efficient in solving most of our IT issues. This has been especially important has our staff moved from working on location to remotely.
Benoit Lalonde – Andrew Fleck
We have been with NeoLore for several years.... simply the best in service and professionalism.... looking forward to next many years.... call them.... you won’t regret connecting with them!!!
Keith Barrett – Partners in Parenting