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98%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
We at Christian Counselling Ottawa have been using NeoLore Networks Inc. services since the summer of 2017. The company has provided outstanding service, advice, and general support. They understand our needs, and with their help, we have upgraded our networks, significantly bolstered our firewall, improved the security of our off-site backups, and implemented phase one of a general upgrade for our owned computers. On top of that, they are very good at translating "techie talk" to make our tech needs, and their recommendations for filling those needs, understandable to all.
L.J. Colwell – Executive Director – Christian Counselling Ottawa
Put simply, I don’t worry about anything IT related and I focus on growing my business. I’ve trusted Neolore with our IT for many years, and they have delivered on their commitments.
Marc G., General Manager, Sofa World
We have been using NeoLore continuously for over 17 years. NeoLore provides us with real-time backup/duplication of our data and systems as well as keeping our software current and functional. NeoLore also sources all of our hardware needs as required. I’m especially pleased with the proactive, timely, and very cost-effective advice and service that NeoLore provides. Jim, Amy, and the rest of the team at NeoLore are very good communicators, and we are always kept "in the loop" as to the status of any projects they are working on for us. You're the best NeoLore!
Garth Steele, FCPA, FCA, President – Welch Fund Administration Services Inc.