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100%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
They have been our tech support for a few years now and are always ready to help the old guy remember how to do stuff!
John Rapp, Executive Director – Dovercourt Recreation
Today is the very reason why we are on TS. Every day that goes by relatively easy is payback on our investment.
Jean-Francois Champagne – President – CAE
We have been using NeoLore continuously for over 17 years. NeoLore provides us with real-time backup/duplication of our data and systems as well as keeping our software current and functional. NeoLore also sources all of our hardware needs as required. I’m especially pleased with the proactive, timely, and very cost-effective advice and service that NeoLore provides. Jim, Amy, and the rest of the team at NeoLore are very good communicators, and we are always kept "in the loop" as to the status of any projects they are working on for us. You're the best NeoLore!
Garth Steele, FCPA, FCA, President – Welch Fund Administration Services Inc.