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100%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
We have been with NeoLore for several years.... simply the best in service and professionalism.... looking forward to next many years.... call them.... you won’t regret connecting with them!!!
Keith Barrett – Partners in Parenting
I am a client of NeoLore for one year now, and THEY ARE FANTASTIC. I own a medical clinic with complex imaging technology and multiple review stations. NeoLore tirelessly reviewed and improved my network until everything worked flawlessly. They are professional, knowledgeable, and respond in timely manners. Their technicians are skilled and patient. I highly recommend NeoLore as your IT company.
Dr. Josée Martineau – I See Optometry
They have been our tech support for a few years now and are always ready to help the old guy remember how to do stuff!
John Rapp, Executive Director – Dovercourt Recreation