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100%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
We at Christian Counselling Ottawa have been using NeoLore Networks Inc. services since the summer of 2017. The company has provided outstanding service, advice, and general support. They understand our needs, and with their help, we have upgraded our networks, significantly bolstered our firewall, improved the security of our off-site backups, and implemented phase one of a general upgrade for our owned computers. On top of that, they are very good at translating "techie talk" to make our tech needs, and their recommendations for filling those needs, understandable to all.
L.J. Colwell – Executive Director – Christian Counselling Ottawa
I have been a long-time customer of NeoLore Networks, and won't be going anywhere else for my IT needs. NeoLore Networks has consistently been a great provider of excellent IT professionals, that meet every one of my company's IT requirements. I would highly recommend NeoLore Networks!
Leah Brand – COMTEST
NeoLore consistently provides crucial IT services when our PCs fail or otherwise go on the fritz. They are very savvy about the ins and outs of PCs, and are always polite. I highly recommend NeoLore's services to any organization that requires top-of-the-line IT Support.
Jacques Pariseau, Services langagiers Baastel Language Services