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Reducing your hardware costs while improving stability, security, and availability.
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100%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
NeoLore Networks gets things done! They've hit the ground running by fixing some critical issues our previous IT service provider couldn't figure out right from the start. During onboarding they've quickly installed all their tools on all our computers and started to provide our staff with fast and efficient IT support from day one. Their Ottawa-based staff is knowledgeable, proactive and are able to find solutions to our IT challenges quickly so that our staff's work isn't interrupted for too long.
Benoit Lalonde – Andrew Fleck Children’s Services
Amy has been a tremendous help to me on many occasions; her support and assistance is invaluable. Thanks!
Alexandria Davis, Director, Client Experience – SelectCom Inc.
During this COVID-19 crisis, Neolore has consistently delivered its industry-leading service levels. Bravo to the leadership and hardworking staff!
Suzanne McCracken – Concentric Associates International Inc