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100%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
I just wanted to reach out and thank you and your team for assisting us in this time of turmoil with a smooth support in transitioning our workflow from office to home environments. The reports back from my employees is very positive. I'm quite thankful that we made the decision to outsource some of our IT needs to your organization.
John H Gutri OLS – President – Fairhall Moffatt & Woodland Limited
Our association has been working with NeoLore Networks Inc. for many years. As a small, not-for-profit association, we are appreciative of the high-quality services that NeoLore provides at an affordable price point. Whether it is assistance with a day-to-day IT issue or working through a crisis management situation, the NeoLore team provides speedy and reliable service. If you are looking for a company to partner with to manage your IT needs, I suggest you reach out to NeoLore Networks.
Joanne Charlebois, CEO, Speech-Language & Audiology Canada
NeoLore has been a great partner in ensuring availability of IT services. Thanks to their efforts our staff have been able to seamlessly transition to working from home.
Jason Moodie – CHBA