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98%
Customer Satisfaction from Last 100 Surveys
98.57%
Average Satisfaction over ALL Tickets since Jan 2015
0.25h = 15mins, 0.50h = 30mins, 0.75h = 45mins
Average Time in mins to Resolve an Issue across ALL Clients
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
I contacted NeoLore first thing in the morning while travelling, as I couldn’t sign in through my remote access. They got a technician on the line right away, who fixed the problem in about 3 minutes. It was great service.
Andrew Horsfield – Lord Elgin Hotel
Prior to signing on with NeoLore, the company relied on a patchwork of outdated systems and processes, along with a small contingent of users, to maintain a very complex engineering–centric operating environment. Since signing on with NeoLore, and with their full support, we have effectively replaced every piece of legacy hardware with a state-of-the-art virtual environment that leverages both cloud and in-house solutions. I would not hesitate in recommending NeoLore to any organization looking for cost effective systems and solutions support.
Paul Vaillant, CIO, Proslide Technology Inc.
We have been with NeoLore for several years.... simply the best in service and professionalism.... looking forward to next many years.... call them.... you won’t regret connecting with them!!!
Keith Barrett – Partners in Parenting
