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100%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
We first engaged NeoLore several years ago to resolve repeated email server reliability problems. After review, they proposed how to resolve. That action plan worked and continues to work many years later. Since that time, they have done the same type of solution pre-planning for new data back-up systems, firewalls, infrastructure upgrades, and server upgrades. Support continues to be prompt, consistent, and positive.
Ian Smith, President – Interactive Audio Visual, Inc.
Timely service. They take the initiative. Great group of professionals to work with. Customer service oriented.
Silvana Waddington – CropLife
NeoLore Networks throughout the pandemic as always been there to help our staff and continued to offer the same service standards we're accustomed to. As always, they've been fast and efficient in solving most of our IT issues. This has been especially important has our staff moved from working on location to remotely.
Benoit Lalonde – Andrew Fleck