Cyber Security
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97%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
We first engaged NeoLore several years ago to resolve repeated email server reliability problems. After review, they proposed how to resolve. That action plan worked and continues to work many years later. Since that time, they have done the same type of solution pre-planning for new data back-up systems, firewalls, infrastructure upgrades, and server upgrades. Support continues to be prompt, consistent, and positive.
Ian Smith, President – Interactive Audio Visual, Inc.
TK Insurance has been a client since the spring of 2014. I have had the privilege of working closely with all the NeoLore staff and they are always courteous and professional. I can confirm that NeoLore are proactive in taking care of our IT needs; not waiting for us to have a problem. We find the NeoTips and the NeoLore Newsletter very informative and many times we have found a valuable tidbit for our device’s security. I also have attended seminars hosted at the NeoLore office, which were very beneficial and very helpful with our Disaster Planning and other issues we might face in the IT world.
Milan Topolovec, CEO – TK Insurance
IT problems? This is a great company to work with. Quick response and very friendly.
Ivonne Shoucair