Cyber Security
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99%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
Thank you Neolore for Solo!!! And popcorn and drink. MTFBWYA!
Christina Hetu
NeoLore is always ready and willing to work with staff to take care of their technological needs. The helpdesk provides timely and expert assistance in software, hardware, and information security that is extremely valuable to the efficient operations of our association. NeoLore also provides the association’s IT executives with industry best practices to make informed strategic IT decisions.
Bob Albert Director, IT Systems – Canadian Home Builders’ Association
I contacted NeoLore first thing in the morning while travelling, as I couldn’t sign in through my remote access. They got a technician on the line right away, who fixed the problem in about 3 minutes. It was great service.
Andrew Horsfield – Lord Elgin Hotel