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99%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
Amy has been a tremendous help to me on many occasions; her support and assistance is invaluable. Thanks!
Alexandria Davis, Director, Client Experience – SelectCom Inc.
I contacted NeoLore first thing in the morning while travelling, as I couldn’t sign in through my remote access. They got a technician on the line right away, who fixed the problem in about 3 minutes. It was great service.
Andrew Horsfield – Lord Elgin Hotel
The IT that is pro-active manages more and can avoid problems since he is planning and analyzing. The IT that is break-fix is only fixing the issues as they come and this is more expensive since you can have more downtime and lose data, this is not good….We love the pro-active IT!
Pauline Lavictoire, Controller, Michanie Construction Inc.