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97%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
Our association has been working with NeoLore Networks Inc. for many years. As a small, not-for-profit association, we are appreciative of the high-quality services that NeoLore provides at an affordable price point. Whether it is assistance with a day-to-day IT issue or working through a crisis management situation, the NeoLore team provides speedy and reliable service. If you are looking for a company to partner with to manage your IT needs, I suggest you reach out to NeoLore Networks.
Joanne Charlebois, CEO, Speech-Language & Audiology Canada
Put simply, I don’t worry about anything IT related and I focus on growing my business. I’ve trusted Neolore with our IT for many years, and they have delivered on their commitments.
Marc G., General Manager, Sofa World
The IT that is pro-active manages more and can avoid problems since he is planning and analyzing. The IT that is break-fix is only fixing the issues as they come and this is more expensive since you can have more downtime and lose data, this is not good….We love the pro-active IT!
Pauline Lavictoire, Controller, Michanie Construction Inc.