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100%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
Put simply, I don’t worry about anything IT related and I focus on growing my business. I’ve trusted Neolore with our IT for many years, and they have delivered on their commitments.
Marc G., General Manager, Sofa World
TK Insurance has been a client since the spring of 2014. I have had the privilege of working closely with all the NeoLore staff and they are always courteous and professional. I can confirm that NeoLore are proactive in taking care of our IT needs; not waiting for us to have a problem. We find the NeoTips and the NeoLore Newsletter very informative and many times we have found a valuable tidbit for our device’s security. I also have attended seminars hosted at the NeoLore office, which were very beneficial and very helpful with our Disaster Planning and other issues we might face in the IT world.
Milan Topolovec, CEO – TK Insurance
I am a client of NeoLore for one year now, and THEY ARE FANTASTIC. I own a medical clinic with complex imaging technology and multiple review stations. NeoLore tirelessly reviewed and improved my network until everything worked flawlessly. They are professional, knowledgeable, and respond in timely manners. Their technicians are skilled and patient. I highly recommend NeoLore as your IT company.
Dr. Josée Martineau – I See Optometry