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100%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
NeoLore consistently provides crucial IT services when our PCs fail or otherwise go on the fritz. They are very savvy about the ins and outs of PCs, and are always polite. I highly recommend NeoLore's services to any organization that requires top-of-the-line IT Support.
Jacques Pariseau, Services langagiers Baastel Language Services
NeoLore Networks throughout the pandemic as always been there to help our staff and continued to offer the same service standards we're accustomed to. As always, they've been fast and efficient in solving most of our IT issues. This has been especially important has our staff moved from working on location to remotely.
Benoit Lalonde – Andrew Fleck
Prior to signing on with NeoLore, the company relied on a patchwork of outdated systems and processes, along with a small contingent of users, to maintain a very complex engineering–centric operating environment. Since signing on with NeoLore, and with their full support, we have effectively replaced every piece of legacy hardware with a state-of-the-art virtual environment that leverages both cloud and in-house solutions. I would not hesitate in recommending NeoLore to any organization looking for cost effective systems and solutions support.
Paul Vaillant, CIO, Proslide Technology Inc.