Cyber Security
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100%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
Great team, friendly and lovely group.
Mountather Karbalaei
NeoLore’s experts are both professional and personable. From the reception desk to the technicians, all are skilled at making one feel comfortable and confident that a request will be handled in a timely manner; and with effective communication from start to finish.
Julia Vaillancourt – Manager, Client Experience – SELECTCOM INC.
The IT that is pro-active manages more and can avoid problems since he is planning and analyzing. The IT that is break-fix is only fixing the issues as they come and this is more expensive since you can have more downtime and lose data, this is not good….We love the pro-active IT!
Pauline Lavictoire, Controller, Michanie Construction Inc.