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100%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
Thank you Neolore for Solo!!! And popcorn and drink. MTFBWYA!
Christina Hetu
Our association has been working with NeoLore Networks Inc. for many years. As a small, not-for-profit association, we are appreciative of the high-quality services that NeoLore provides at an affordable price point. Whether it is assistance with a day-to-day IT issue or working through a crisis management situation, the NeoLore team provides speedy and reliable service. If you are looking for a company to partner with to manage your IT needs, I suggest you reach out to NeoLore Networks.
Joanne Charlebois, CEO, Speech-Language & Audiology Canada
TK Insurance has been a client since the spring of 2014. I have had the privilege of working closely with all the NeoLore staff and they are always courteous and professional. I can confirm that NeoLore are proactive in taking care of our IT needs; not waiting for us to have a problem. We find the NeoTips and the NeoLore Newsletter very informative and many times we have found a valuable tidbit for our device’s security. I also have attended seminars hosted at the NeoLore office, which were very beneficial and very helpful with our Disaster Planning and other issues we might face in the IT world.
Milan Topolovec, CEO – TK Insurance