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100%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
NeoLore is always ready and willing to work with staff to take care of their technological needs. The helpdesk provides timely and expert assistance in software, hardware, and information security that is extremely valuable to the efficient operations of our association. NeoLore also provides the association’s IT executives with industry best practices to make informed strategic IT decisions.
Bob Albert Director, IT Systems – Canadian Home Builders’ Association
Very knowledgeable staff. Always friendly and very helpful with any issues that come up in our office. Very satisfied customers!!
Mary Graziadei – Pryor & Associates
We have been with NeoLore for several years.... simply the best in service and professionalism.... looking forward to next many years.... call them.... you won’t regret connecting with them!!!
Keith Barrett – Partners in Parenting