Cyber Security
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100%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
NeoLore has been a great partner in ensuring availability of IT services. Thanks to their efforts our staff have been able to seamlessly transition to working from home.
Jason Moodie – CHBA
Amy has been a tremendous help to me on many occasions; her support and assistance is invaluable. Thanks!
Alexandria Davis, Director, Client Experience – SelectCom Inc.
NeoLore Networks throughout the pandemic as always been there to help our staff and continued to offer the same service standards we're accustomed to. As always, they've been fast and efficient in solving most of our IT issues. This has been especially important has our staff moved from working on location to remotely.
Benoit Lalonde – Andrew Fleck