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100%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
I have been a long-time customer of NeoLore Networks, and won't be going anywhere else for my IT needs. NeoLore Networks has consistently been a great provider of excellent IT professionals, that meet every one of my company's IT requirements. I would highly recommend NeoLore Networks!
Leah Brand – COMTEST
During this COVID-19 crisis, Neolore has consistently delivered its industry-leading service levels. Bravo to the leadership and hardworking staff!
Suzanne McCracken – Concentric Associates International Inc
Very knowledgeable staff. Always friendly and very helpful with any issues that come up in our office. Very satisfied customers!!
Mary Graziadei – Pryor & Associates