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100%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
Timely service. They take the initiative. Great group of professionals to work with. Customer service oriented.
Silvana Waddington – CropLife
We have been with NeoLore for several years.... simply the best in service and professionalism.... looking forward to next many years.... call them.... you won’t regret connecting with them!!!
Keith Barrett – Partners in Parenting
I contacted NeoLore first thing in the morning while travelling, as I couldn’t sign in through my remote access. They got a technician on the line right away, who fixed the problem in about 3 minutes. It was great service.
Andrew Horsfield – Lord Elgin Hotel