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Reducing your hardware costs while improving stability, security, and availability.
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100%
Customer Satisfaction from Last 100 Surveys
98.57%
Average Satisfaction over ALL Tickets since Jan 2015
0.25h = 15mins, 0.50h = 30mins, 0.75h = 45mins
Average Time in mins to Resolve an Issue across ALL Clients
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
We have been using NeoLore continuously for over 17 years. NeoLore provides us with real-time backup/duplication of our data and systems as well as keeping our software current and functional. NeoLore also sources all of our hardware needs as required. I’m especially pleased with the proactive, timely, and very cost-effective advice and service that NeoLore provides. Jim, Amy, and the rest of the team at NeoLore are very good communicators, and we are always kept "in the loop" as to the status of any projects they are working on for us. You're the best NeoLore!
Garth Steele, FCPA, FCA, President – Welch Fund Administration Services Inc.
Prior to signing on with NeoLore, the company relied on a patchwork of outdated systems and processes, along with a small contingent of users, to maintain a very complex engineering–centric operating environment. Since signing on with NeoLore, and with their full support, we have effectively replaced every piece of legacy hardware with a state-of-the-art virtual environment that leverages both cloud and in-house solutions. I would not hesitate in recommending NeoLore to any organization looking for cost effective systems and solutions support.
Paul Vaillant, CIO, Proslide Technology Inc.
Great team, friendly and lovely group.
Mountather Karbalaei
