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Managed Services

Providing the best IT Support and IT Management in the Ottawa Area.

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Cloud Services

Reducing your hardware costs while improving stability, security, and availability.

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Immediate, Effective IT Support… Guaranteed.

97%

Customer Satisfaction from Last 100 Surveys

98.51%

Average Satisfaction over ALL Tickets since Jan 2015

0.25h = 15mins, 0.50h = 30mins, 0.75h = 45mins

Average Time in mins to Resolve an Issue across ALL Clients

Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).

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Most Used Words in the Last 90 Days:

 

Prior to signing on with NeoLore, the company relied on a patchwork of outdated systems and processes, along with a small contingent of users, to maintain a very complex engineering–centric operating environment. Since signing on with NeoLore, and with their full support, we have effectively replaced every piece of legacy hardware with a state-of-the-art virtual environment that leverages both cloud and in-house solutions. I would not hesitate in recommending NeoLore to any organization looking for cost effective systems and solutions support.

Paul Vaillant, CIO, Proslide Technology Inc.

I am a client of NeoLore for one year now, and THEY ARE FANTASTIC. I own a medical clinic with complex imaging technology and multiple review stations. NeoLore tirelessly reviewed and improved my network until everything worked flawlessly. They are professional, knowledgeable, and respond in timely manners. Their technicians are skilled and patient. I highly recommend NeoLore as your IT company.

Dr. Josée Martineau – I See Optometry

Timely service. They take the initiative. Great group of professionals to work with. Customer service oriented.

Silvana Waddington – CropLife

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