Immediate, Effective IT Support… Guaranteed.
Customer Satisfaction from Last 100 Surveys
Average Satisfaction over ALL Tickets since Jan 2015
Avg Time in mins to Resolve an Issue across ALL Clients
Average First-Time Fix Rate
Most Used Words in the Last 90 Days:
Excellent service and attentive to customers.
The IT that is pro-active manages more and can avoid problems since he is planning and analyzing. The IT that is break-fix is only fixing the issues as they come and this is more expensive since you can have more downtime and lose data, this is not good….We love the pro-active IT!
Pauline Lavictoire, Controller, Michanie Construction Inc.
NeoLore Networks gets things done! They've hit the ground running by fixing some critical issues our previous IT service provider couldn't figure out right from the start. During onboarding they've quickly installed all their tools on all our computers and started to provide our staff with fast and efficient IT support from day one. Their Ottawa-based staff is knowledgeable, proactive and are able to find solutions to our IT challenges quickly so that our staff's work isn't interrupted for too long.
Benoit Lalonde – Andrew Fleck Children’s Services