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100%
Customer Satisfaction from Last 100 Surveys
98.21%
Average Satisfaction over ALL Tickets since Jan 2015
9.6
Avg Time in mins to Resolve an Issue across ALL Clients
100%
Average First-Time Fix Rate
,
Most Used Words in the Last 90 Days:
NeoLore is always ready and willing to work with staff to take care of their technological needs. The helpdesk provides timely and expert assistance in software, hardware, and information security that is extremely valuable to the efficient operations of our association. NeoLore also provides the association’s IT executives with industry best practices to make informed strategic IT decisions.
Bob Albert Director, IT Systems – Canadian Home Builders’ Association
Very knowledgeable staff. Always friendly and very helpful with any issues that come up in our office. Very satisfied customers!!
Mary Graziadei – Pryor & Associates
We at Christian Counselling Ottawa have been using NeoLore Networks Inc. services since the summer of 2017. The company has provided outstanding service, advice, and general support. They understand our needs, and with their help, we have upgraded our networks, significantly bolstered our firewall, improved the security of our off-site backups, and implemented phase one of a general upgrade for our owned computers. On top of that, they are very good at translating "techie talk" to make our tech needs, and their recommendations for filling those needs, understandable to all.
L.J. Colwell – Executive Director – Christian Counselling Ottawa
