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5 Types of Managed IT Services You Need to Know About

Posted on Friday, September 8, 2023 and filed under

Types of Managed Services

Managed IT service providers (MSPs) are increasingly popular among any sized businesses. To date, 87.5% of SMEs say that they already use an MSP or are considering one. This trend shows how valuable MSPs are in the current business landscape, but did you know that there are different types of managed IT services?

Understanding this is crucial to ensuring you pick the right provider for your business. Not all MSPs offer all the services you need. So, you need to take the time to understand various types of managed services, which will benefit your organization, and who can offer them.

This article will cover 5 important types of services that you should keep in mind. We’ll explain what each service is, why it matters, and how to recognize if you need it. We’ll also show you where you can find a Canadian IT company who offers all 5 services in 1.

“Never let anyone tell you that IT services are one-size-fits-all. If you wouldn’t drive the same car as your neighbour, why would you assume that you could use the same IT solutions?” – Jim Stackhouse, CEO, NeoLore Networks

1. Managed Security Services

Managed security services (MSS) involve a team of experts who monitor and manage your company’s systems and devices with a focus on cybersecurity. Some companies focus solely on this service. Such companies are called managed security service providers (MSSPs).

However, you can usually find a good all-encompassing MSP who can provide equally powerful security solutions.There’s a good reason why most MSPs offer this service. Globally, cyberattacks increased by 38% from 2021 to 2022 and they’re only projected to rise.

If you handle people’s personal information, conduct online transactions, or simply want to fortify your digital defenses, look into managed security services. It’s an excellent way to keep yourself ahead of the ever-evolving threat landscape out there.

2. Managed Support Services

Managed support services offer technical support for businesses. As the name implies, this type of service essentially fills the role of your IT support team without the need for you to hire extra people internally.

In our interconnected world, even a minor IT hiccup can lead to significant business disruptions. Having experts on standby ensures that these issues are addressed promptly, or prevented altogether. It’ll be business-as-usual for everyone on your team.

If you’re reliant on technology for day-to-day operations, and you either lack an in-house support team or overwhelm them, managed support services are for you. Many MSPs will also offer 24/7 help which is fantastic for businesses who have a cross-time zone remote workforce.

3. Cloud Computing Services

Managed cloud services oversee the deployment, maintenance, and optimization of your cloud-based resources. This helps you ensure that your cloud infrastructure runs at peak efficiency and does everything it needs to do to support your business processes.

Discover More About Modern Technology For Modern Businesses

Managing cloud resources without expert help can quickly get complex. You might not harness the full potential of the cloud, or worse, incur unnecessary costs. Going the managed service route helps you avoid those issues while ensuring alignment with your business goals and any industry compliance standards you need to follow.

If you’re transitioning to the cloud but lack the expertise to manage it, you need managed cloud services. This will help you ensure that everything is optimized right from day one. You may also want to consider it if you’re in the cloud but find it isn’t running the way you want it to.

4. Networking and Infrastructure Management

Network and infrastructure management services encompass the design, setup, and continuous oversight of your business’s IT network. This includes ensuring that servers, routers, switches, and other critical components interact seamlessly. It also includes a dedicated team who monitors network health, optimizes traffic flow, and swiftly addresses issues.

A robust and efficient network is the backbone of any modern business. Without proper management, you risk downtime, slow performance, or even data breaches. With experts managing your network, you can ensure optimal performance and network security at all times.

Look towards managed network services if you’re experiencing frequent network issues, planning to scale your business, or simply want to ensure a stable and secure IT environment.

5. Managed Email Services

Managed email services are when a specialized team handles your business’s email system. This could involve setting up email accounts, ensuring secure and efficient email delivery, implementing spam filters, and providing backup solutions.

As long as email remains the primary communication tool for businesses, any delay or misdelivery could have serious repercussions. Miscommunications cause lost productivity or compromised sensitive information. Plus, email phishing is still the top type of security breach. Education helps, but keeping phishy emails out of their inbox is even better.

If you’re facing email delivery issues or concerned about email security, it’s time for managed email services. This can save you a lot of time and worry knowing that cyber experts are keeping your communications secure and reliable.

Get All The Types of IT Managed Services You Need Rolled Into One Provider

One of the most common mistakes business owners make is hiring multiple vendors for multiple managed services. It’s much more time and cost efficient to find one provider who covers all your bases. It will also result in better services since that one provider will know all your history and needs.

If you think you’ll need all 5 managed services covered in this article, look towards NeoLore Networks. We’re a holistic MSP who is proud to be one of the top providers in Ontario. We challenge the traditional IT service norms so we can deliver services that exceed your imagination.

Interested? Contact us today for your demo.